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Team Leader

Digitide Solutions • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • High School Diploma • 11 months ago

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Salary

≈ $15k – $32k per year (Estimated)

Location

In office (Alwar)

Seniority

Staff · 3+ years exp

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Nov 27, 2025. Digitide Solutions scores B on the Alion truth index.

Overview

Company

Impact

Profile match

Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.

digitide.com • HQ: Bengaluru, India • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Business Process Outsourcing (BPO) • 5000+ employees • Est. 2020

Tech stack of Digitide Solutions

As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to ensure our customers receive the highest level of support and satisfaction. You will be the first point of contact for customers, handling inquiries, providing information, and resolving complaints efficiently. Your leadership skills will be crucial in guiding and mentoring your team, fostering a positive and productive work environment.

Act as the primary point of contact for customers, ensuring a seamless and positive experience.
Handle customer inquiries and provide accurate information via phone, email, and chat.
Efficiently resolve customer complaints and ensure their satisfaction.
Lead and motivate a team of customer service representatives, providing guidance and support.
Monitor and evaluate team performance, offering feedback and coaching as needed.
Ensure compliance with company policies and procedures, maintaining high standards of service.
Collaborate with other departments to improve customer service processes and outcomes.
Stay updated on industry trends and best practices to enhance customer service strategies.
Analyze customer feedback and data to identify areas for improvement and implement changes.
Maintain a positive and professional attitude, setting an example for the team.

A minimum of 3 years of experience in a customer service leadership role.
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong problem-solving abilities and a proactive mindset.
Ability to lead, motivate, and mentor a team, fostering a positive work culture.
Proficiency in using customer service tools and technologies, including CRM systems.
Analytical skills to interpret data and make informed decisions.
Flexibility to adapt to changing customer needs and business requirements.
A positive and enthusiastic attitude, with a passion for delivering exceptional service.
Strong organizational skills and attention to detail.
A high school diploma or equivalent; a college degree in a related field is preferred.