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Team Leader

Digitide Solutions · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · 5 days ago
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Location
In office (Ranchi)
Seniority
Staff · 3+ years exp

Confirmed on the employer's own hiring board on Nov 10, 2026. First seen by Alion on Nov 5, 2026. Digitide Solutions scores B on the Alion truth index.

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Digitide Solutions

Digitide Solutions is an IT services and business process management company headquartered in Bengaluru, delivering cloud, cybersecurity, data and AI, digital engineering, ERP and low-code services together with customer experience, collections, finance and accounting and HR outsourcing. Formed out of the technology and BPM businesses of Quess Corp, it employs about 55,000 associates across 40 locations in five countries and serves over 500 enterprises in banking, insurance, healthcare and manufacturing. Most openings are for customer service and support associates, sales and branch operations executives, collections team leaders and trainers, with some engineering and architect roles.
digitide.com · HQ: Bengaluru, India · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · Business Process Outsourcing (BPO) · 5000+ employees · Est. 2020
Tech stack of Digitide Solutions
As a Team Leader, you will play a crucial role in managing and guiding a team of customer service professionals. Your primary focus will be to ensure the team's performance meets and exceeds expectations, providing excellent service to our clients. You will be responsible for creating a positive and productive work environment, fostering a culture of collaboration and continuous learning.
  • Lead and motivate a team of customer service representatives, ensuring high morale and performance.
  • Oversee daily operations, monitor performance metrics, and implement strategies to improve efficiency.
  • Handle customer escalations and provide timely, effective solutions, maintaining a high level of customer satisfaction.
  • Conduct regular team meetings, provide performance feedback, and offer coaching and development opportunities.
  • Identify areas for process improvement and implement best practices to enhance team productivity.
  • Collaborate with other departments to ensure seamless operations and align with company goals.
  • Maintain accurate records and generate reports on team performance and customer interactions.
  • Stay updated on industry trends and customer service best practices, sharing insights with the team.
  • Ensure compliance with company policies and procedures, maintaining a professional work environment.
  • A minimum of 3 years of experience in a team leadership or management role, preferably in a customer service environment.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and problem-solving abilities, with a customer-centric approach.
  • Proven track record of driving process improvements and enhancing team performance.
  • Ability to work independently and make informed decisions, while also collaborating effectively.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software.
  • Analytical skills to interpret data and generate actionable insights for team improvement.
  • Flexibility to adapt to changing priorities and a willingness to learn new skills.
  • A positive and professional attitude, with a commitment to delivering exceptional customer service.
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