Service Technician

Service Technician - Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner. The ideal candidate will work both independently and collaboratively to ensure equipment performance meets high-quality standards. This role offers the opportunity to travel, troubleshoot complex systems, and support cutting-edge manufacturing operations.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

What you will get to do:

• Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.
• Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).
• Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.
• Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.
• Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.
• Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.
• Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.
• Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.
• Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.
• Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.
• Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.
• Uphold safety, quality, and environmental standards in all lab and service operations.
• Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.
• Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.
• Complete required service reports, inspection forms, expense reports, and technical documentation.
• Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.
• Establish professional, lasting, and cooperative customer relationships.
• Promote the company's products and services through positive, knowledgeable interactions.
• Perform other related duties as assigned.

What will make you successful:

• Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).
• Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.
• Familiarity with industrial machinery and manufacturing environments.
• High-voltage, multi-phase electrical systems - demonstrated working knowledge and troubleshooting capability.
• 24V DC control circuits - ability to diagnose and repair.
• Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).
• Working knowledge of electrical, pneumatic, and hydraulic systems.
• Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.
• Ability to interpret schematics, equipment manuals, and troubleshooting guides.
• Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).
• PLC software and programmable controllers - familiarity preferred but not required.
• Good computer skills; CRM and service management software proficiency a plus.
• Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.
• Self-motivated with high sense of responsibility and initiative.
• Reliable with attention to accuracy and good organizational skills.
• Excellent customer service and communication skills.
• Ability to work independently and collaboratively in team settings.
• Willingness and ability to travel (mainly in North America) up to 75% of the time.
• Willingness and ability to travel to Austria for training/education.
• Valid driver's license; valid or obtainable passport.
• Forklift or overhead crane experience is an advantage but not required.

Physical Demands

• Prolonged periods sitting, standing, and walking.
• Must be able to lift up to 50 pounds at a time.
• Must be able to work safely in a noisy environment.
• Must be able to work in a hot environment.
• Approximately 2 weeks per month at customer installations.
• Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.