Receptionist

Description

How can your organisational and interpersonal skills enhance our welcoming environment and support smooth branch operations? This Receptionist position offers you the chance to be the first point of contact, positively impacting visitor experiences and supporting your team effectively.
Duties:

• Greet visitors, customers, suppliers and guests with professionalism and courtesy.

• Manage the branch telephone switchboard promptly and direct calls appropriately.

• Take accurate messages and ensure timely communication.

• Maintain a neat and presentable reception area.

• Assist walk-in enquiries and direct to relevant personnel.

• Manage visitor access following company procedures.

• Monitor and respond to the general branch email inbox.

• Forward customer requests, complaints and sales leads promptly to responsible staff.

• Provide accurate basic information to callers and visitors.

• Follow up on messages and administrative requests.

• Provide day-to-day administrative support to the Branch Manager and employees.

• Prepare, type, format, scan, copy and distribute documents as needed.

• Maintain orderly electronic and physical filing systems.

• Update company systems and spreadsheets accurately and timely.

• Assist in preparing and coordinating meetings, including arranging meeting rooms and distributing documents.

• Manage branch contact lists, registers and office records.

• Monitor and arrange replenishment of stationery and office supplies.

• Assist with quotations and order placements for office requirements.

• Report and follow up on maintenance, cleaning or equipment issues.

• Keep shared office areas, reception, and meeting spaces neat.

• Coordinate couriers, deliveries, collections and mail.

• Support Sales, Service, Stores and other branch teams administratively.

• Assist with distribution and filing of branch records.

• Relay service-related calls and follow up administratively.

• Support scheduling and coordinating appointments and meetings.

• Provide back-up support to Service Controllers and Service Department.

• Ensure accurate filing of documents as per procedures.

• Maintain confidentiality and handle information responsibly.

• Escalate complaints and sensitive matters to management.

• Provide administrative updates and reports as requested.

• Highlight recurring issues and office requirements to management.

• Perform other reasonable reception, clerical and administrative duties as needed.

  
  Requirements:

• Grade 12 (Matric) certificate.

• Strong telephone etiquette.

• Relevant experience (RPE).

• Excellent customer service skills.

• Good time management.
  

• Benefits:

• Medical Aid Contribution.

• Provident Fund Contribution.

• Annual Bonuses.
  If you want to play a vital role in creating a welcoming and efficient branch environment, supporting both visitors and your colleagues, we encourage you to apply. Join us and help make a positive difference every day.

Only electronic applications via the link will be accepted.

We offer

Medical Aid Contribution, Provident Fund Contribution, Annual Bonuses, Performance Bonuses