Spa Receptionist

• An established luxury hotel and spa in KwaZulu-Natal is seeking a warm, polished and organised Spa Receptionist to join its busy spa team.
• As the first point of contact, you will welcome guests, manage treatment bookings and enquiries, coordinate therapist schedules and ensure the smooth running of reception. This is a busy, guest-facing position requiring excellent communication, strong administration and the ability to multitask while maintaining a professional and welcoming manner.

Key Responsibilities

• Welcome and assist spa guests, ensuring a warm and professional arrival experience.
• Manage treatment bookings, appointments and enquiries by phone, email and in person.
• Coordinate therapist schedules and treatment room availability.
• Provide guests with information on treatments, packages and spa facilities.
• Process payments and manage daily reception administration.
• Liaise with therapists and other hotel departments to ensure a seamless guest experience.
• Maintain an organised, professional and welcoming reception environment.

About You

• Previous reception or guest relations experience, ideally within a luxury spa, hotel or hospitality environment.
• A warm, friendly and polished manner with excellent communication skills.
• Strong organisational, administrative and multitasking abilities.
• Confident with booking systems, payments and Microsoft Office.
• Micros experience would be advantageous.
• Calm, professional and able to manage multiple priorities under pressure.
• Reliable, personable and committed to excellent guest service.
• Flexible and available to work rotational shifts, weekends and public holidays.
• A hospitality, spa or office administration qualification would be advantageous.

Working Hours

• This is a seven-day hospitality operation with rotational shifts, including weekends and public holidays.

What's on Offer

• Competitive Salary, depending on experience.
• Potential on-site staff accommodation, subject to availability and suitability.
• Opportunity to join an established luxury spa team, with potential to develop and grow within the business.