Representative Technical Sales

Job Description

Position Title: Product Management Specialist

Department: Sales

직무개요(Job Summary)

기술적 이해를 바탕으로 고객의 요구사항을 파악하고 적합한 제품 및 솔루션을 제안하여 고객 만족도 향상과 매출 증대에 기여한다.

제품 관련 기술 지원, 고객 커뮤니케이션, 영업 활동 지원을 수행하며 내부 팀 및 파트너사와 협력하여 제품의 시장 확대를 지원한다.

주요업무(Key Responsibilities)

• 제품 지원 및 관리 : 담당 제품에 대한 기본적인 시장 이해를 바탕으로 영업 및 고객 지원 활동 수행, 제품 관련 자료 준비 및 고객 대상 제품 소개, 기술 설명, 프레젠테이션 지원
• 고객 요구 분석 및 기술 지원: 고객의기술적요구사항을파악하고적합한제품및솔루션제안, 고객문의및기술관련질문에대한대응지원
• 제품및기술설명: 제품의원리, 장점, 사용방법등을고객에게이해하기쉽게설명하고데모/프레젠테이션진행
• 영업활동관리: 신규고객발굴, 기존고객관리, 기회파이프라인관리및매출목표달성
• 제안서및견적관리: 맞춤형제안서작성, 견적제공, 가격·조건협상및계약체결지원
• 시장및경쟁분석: 시장동향, 경쟁사활동, 고객피드백을분석하여차별화 포인트 발굴 및 영업전략개선
• 교육및지원: 제품을판매하는데필요한기술적전문성을갖출수있도록제품교육실시
• 내부 협업: 마케팅 팀과 협업하여고객의비즈니스전략및목표에기반한마케팅전략과활동을수립하고연간매출목표달성지원
• 고객과지속적이고우호적인관계를구축및유지
• 제품관련문제발생시의사결정의 중심 으로서해결방향제시
• 파트너사와의커뮤니케이션을통해 제품관련협의및기술문의대응등 장기적파트너십구축

필요역량및지식(Functional Skills and Knowledge)

• 담당제품·산업에대한전문지식및기술적이해
• 고객의산업/비즈니스/제품에대한이해도
• 기본적인영업지원및고객대응역량
• 영업및협상능력
• 프리젠테이션 및커뮤니케이션능력
• 영어읽기및쓰기, 말하기능통
• 오피스도구활용 능력 (예: Excel, Word, PowerPoint) 숙련

자격요건(Education)

·생물학관련학사학위이상

·기술영업또는관련직무2~5년이상우대(예: 제품영업, 고객기술지원)

Job Summary

Leverage technical understanding to identify customer needs and recommend appropriate products and solutions, contributing to increased customer satisfaction and revenue growth. The role involves providing technical support, communicating with customers, and supporting sales activities while collaborating with internal teams and partners to expand the market presence of the product portfolio..

KeyResponsibilities

• Product Strategy and Portfolio Management: Support sales and customer activities based on a fundamental understanding of the assigned product portfolio and market. Prepare product-related materials and support product introductions, technical explanations, and presentations for customers.
• Customer Needs Analysis and Technical Support: Understand customers’ technical requirements and challenges and propose suitable products and solutions.

Respond to customer inquiries and provide technical support related to products.

• Product and Technical Presentation: Clearly explain product principles, benefits, and usage to customers through demonstrations and presentations.
• Sales Activity : Identify and develop new customer opportunities while maintaining relationships with existing customers. Manage sales opportunities and pipelines to support the achievement of sales targets.
• Proposal and Quotation Management: Prepare customized proposals, provide quotations, support negotiations on pricing and terms, and facilitate contract closing.
• Market and Competitor Analysi s: Analyze market trends, competitor activities, and customer feedback to identify differentiation points and improve sales strategies.
• Training and Support: Conduct product training to equip the sales team with the technical expertise required to effectively sell products.
• Internal Collaboration: Work with the marketing team to develop and execute marketing strategies and activities based on clients’ business strategies and objectives to achieve annual sales targets.
• Customer Relationship Management: Establish and maintain strong, long-term relationships with customers.
• Problem-Solving: Serve as the central decision-maker in resolving product-related issues.
• Partner Collaboration: Communicate with partners to coordinate product-related matters, respond to technical inquiries, and build long-term partnerships.

Functional Skills and Knowledge

• Technical understanding and expertise in assigned products and industries
• Understanding of customers’ industries, businesses, and products
• Sales and negotiation skills
• Presentation and communication skills
• Client management and project management capabilities
• Strong analytical background and knowledge of statistical methods
• Cultural sensitivity and respect in cross-country/cross-cultural interactions
• Fluency in English (spoken and written)
• Proficiency in office productivity tools (e.g., Excel, Word, PowerPoint)

Education

• Bachelor’s degree in biology (related)
• 2-5 years of experience in technical sales or related roles preferred (e.g., product sales, technical support)