Technician Technical Services

About The Role

As a Technician, Technical Services, you play a vital role in ensuring the reliability and performance of heavy diesel vehicles, generators, and equipment for DKSH's clients in Laos. Your technical expertise directly supports customer satisfaction and the continued delivery of high-quality engineering solutions across the markets we serve.

What You Will Deliver

• Deliver reliable repairs and maintenance of generators, heavy diesel vehicles, and equipment, ensuring optimal performance and minimal downtime for customers.
• Diagnose and troubleshoot diesel engine issues with precision, applying reconditioning and engine-rebuilding expertise to restore full operational capability.
• Provide first-class technical service to customers by delivering timely and effective solutions that strengthen client trust and satisfaction.
• Support a diverse portfolio of engine brands represented and distributed by DKSH Laos, applying diagnostic expertise across multiple engine platforms.
• Uphold full compliance with Health, Safety and Environmental (HSE) policies, procedures, and legal requirements, and escalate safety concerns or incidents to the supervisor promptly.
• Maintain accurate and complete documentation, including service worksheets, timesheets, warranty claims, quality assurance forms, and business system entries.
• Administrative duties and coordination tasks as required.

What You Bring

• Certificate in mechanics and/or electrical engineering from a technical school, community college, or equivalent is appreciated.
• At least 2 to 3 years of post-apprenticeship experience as a Mechanic, with practical exposure to heavy diesel products and equipment.
• Demonstrated experience in servicing and maintaining heavy diesel products; familiarity with Cummins engines is an advantage.
• Qualified in mechanical trades as a Heavy Vehicle Mechanic; candidates with a light vehicle mechanic qualification are also welcome to apply.
• Strong working knowledge of electrical engineering principles relating to heavy equipment, machinery, and Internet of Things (IoT) technology.
• Solid diagnostic capabilities supported by sound information technology (IT) proficiency.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Services.