Customer Success Manager - China

What’s the opportunity?

We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers.

Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

What will I be doing?

• Provide “voice of customer feedback” to internal DLOCAL teams.
• Develop effective long-term key customer relationships.
• Collaborate with customers to better understand their goals and ambitions.
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
• Develop Customer Success methodologies and own team initiatives that improve productivity.
• Interact and work together with the different areas of the company.

What skills do I need?

• Customer Success experience (B2B preferred).
• Advanced Excel Skills.
• Excellent written and verbal communication.
• Excellent interpersonal and communication skills.
• Fluent written and verbal English.
• Experience in payments - Huge advantage.
• Ability to travel.
• Team spirit.
• Proactive behavior.