Payment Operations Associate APAC (Business Continuity)

What’s the opportunity?

• Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level.
• Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity.
• Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.

What will I be doing?

• Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders.
• Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers.
• Provide hands-on merchant support and go-live readiness (credentials and required tasks), including hypercare during launches.
• Act as a key point of contact for CS/AM for operational enablement and troubleshooting.
• Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners.

What skills do I need?

• 2-4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations.
• Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations).Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners.
• Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented.
• Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset.
• Ability to operate across time zones and manage multiple priorities with high attention to detail.
• Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus).