Payment Operations Associate - ShopeePay

Shopee • Marketplaces • SQL • Microsoft Excel • 3 days ago
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Salary
≈ $8.5k – $16k per year (Estimated)
Location
In office (Kuala Lumpur)
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 19, 2026. Shopee scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Shopee

Shopee is a multinational technology company and e-commerce marketplace platform operating as a subsidiary of Sea Limited. The company provides a hybrid B2C and C2C digital marketplace offering retail products, integrated digital payments and financial services via ShopeePay/SeaMoney, and end-to-end logistics and fulfillment solutions through SPX Express. Headquartered in Singapore, the platform serves millions of consumers and merchant partners across Southeast Asia, Taiwan, and Latin America.
shopee.com • HQ: Singapore • Marketplaces • 1001-5000 employees • Est. 2015
Tech stack of Shopee
  • Monitor, process, and reconcile daily payment transactions accurately and within required timelines
  • Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
  • Support chargeback, refund, settlement, and adjustment operations
  • Track, escalate, and follow up on operational issues, anomalies, and recurring defects
  • Maintain SOPs, process documentation, trackers, and operational reports
  • Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
  • Ensure adherence to internal controls, company policies, and regulatory requirements
  • Support continuous improvement initiatives to enhance efficiency, accuracy, and control
  • Perform any other ad-hoc tasks assigned by the business
  • 1-3 years of relevant working experience
  • Strong analytical skills with excellent attention to detail
  • Good critical thinking and problem-solving abilities
  • Experience working in a technology-driven environment
  • Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
  • Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
  • Prior experience in payments, fintech, banking, or finance is an advantage
  • Proactive, fast-paced, meticulous, and resourceful
  • Able to learn quickly and work independently
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