Planner (Management System Certification Audit Planning and Scheduling)

Main Responsibilities (Roles & Responsibilities)

• Develop and manage detailed audit schedules within the certification cycle, ensuring alignment with client requirements, accreditation standards, and scheme requirements. Maintain a minimum four-month forward planning horizon and establish three-year audit schedules for the assigned customer portfolio using designated planning tools.
• Resolve customer requests and service inquiries through the ServiceNow portal within the defined Service Level Agreement (SLA).
• Coordinate auditor assignments based on competency requirements, qualifications, availability, geographical considerations, and project profitability objectives.
• Communicate, coordinate, and confirm audit dates with clients and auditors, ensuring alignment among all stakeholders and issuing timely audit confirmations to customers.
• Monitor and optimize resource allocation to ensure efficient and cost-effective delivery of certification services, including support for cross-country and cross-regional resource requests through IORA and IWO arrangements.
• Ensure compliance with accreditation requirements, scheme rules, internal quality procedures, and applicable standards, including ISO/IEC 17021.
• Collaborate with other DNV offices and planning teams to secure resources required for audits, training activities, witness assessments, and special assignments.
• Monitor and manage auditor utilization against agreed targets, resource plans, and business objectives.
• Plan and coordinate witness audits to support auditor qualification, competence development, and ongoing performance monitoring in collaboration with the Technical Team.
• Maintain accurate and up-to-date customer information across all relevant business systems and databases.
• Support capacity planning and demand forecasting activities to ensure adequate resource availability for current and future business requirements.
• Ensure data accuracy, completeness, and integrity across business systems, including Sales Cloud, Service Cloud, NGPS Scheduler, and related applications. Perform regular data maintenance, validation, and data-cleaning activities.
• Support reporting activities and monitor Key Performance Indicators (KPIs) related to planning effectiveness, resource utilization, service delivery, customer satisfaction, and operational performance.
• Perform administrative and coordination activities related to Business Assurance operations, continuous improvement initiatives, and business projects.
• Provide operational support to other business functions, including Sales, Contract Review, and Invoicing, as required.
• Contribute to process improvement initiatives aimed at enhancing planning efficiency, customer experience, data quality, and overall business performance.
• Undertake additional responsibilities, projects, and assignments as delegated by the Line Manager to support organizational objectives and operational requirements.

• Flexible Work Arrangements to support work-life balance and employee well-being.
• Comprehensive Leave Benefits, including Annual Leave, Sick Leave, Compassionate Leave, Local Public Holidays, Marriage Leave, Maternity Leave, Paternity Leave, and Medical Leave.
• Medical Benefits, including Health Insurance coverage and Annual Health Check-ups.
• Pension and Insurance Coverage, including:
  • Group Term Life Insurance
  • Group Personal Accident Insurance
  • Travel Insurance
  • Pension Schemes (where applicable)
• Training and Development Opportunities, including:
  • Training Sponsorship Programs
  • On-the-Job Training
  • Professional Development and Learning Programs
  • Technical and Competency Enhancement Initiatives
• Additional Employee Benefits, including:
  • Long Service Awards
  • Mobile Phone Reimbursement
  • Employee Recognition Programs
• Performance-Based Rewards, including Company Bonus and Profit-Sharing Programs, subject to company policy and business performance.

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications & Experience

• Graduate degree in any discipline with 3 to 5 years of relevant experience in planning and scheduling within a Certification Body (CB) environment.
• Candidates with experience in Management System Certification Schemes, such as ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 22000, and ISO 27001, will be given preference.
• Excellent verbal and written communication skills in English, with the ability to effectively interact with clients, auditors, and internal stakeholders.
• Proficiency in computer applications and business systems, including experience with ERP platforms such as Oracle, SAP, or equivalent enterprise management systems.
• Prior experience in a Certification Body, or in a similar planning, scheduling, coordination, or operations role, will be considered a significant advantage.
• Knowledge of additional regional languages, including Hindi, Telugu, Tamil, Kannada, or Malayalam, will be an added advantage and support effective communication with clients and stakeholders across India.

Preferred Competencies

• Strong planning, scheduling, and coordination capabilities.
• Ability to manage multiple priorities, work under pressure, and consistently meet deadlines in a fast-paced environment.
• Excellent stakeholder management skills with a strong customer-service orientation.
• Strong analytical, problem-solving, and decision-making abilities.
• High attention to detail with a commitment to data accuracy and quality.
• Ability to work effectively in cross-functional and geographically dispersed teams.
• Strong organizational skills with the ability to balance customer requirements, accreditation obligations, and resource utilization objectives.
• Proactive, adaptable, and solution-oriented approach to handling operational challenges and changing business priorities.

Education & Professional Certification (Preferred)

• Bachelor's degree in Business Administration, Engineering, Commerce, Science, or a related field.
• Knowledge of certification and accreditation requirements, including ISO/IEC 17021, will be considered an advantage.
• Experience working with certification management systems, CRM platforms, and scheduling tools used within the certification industry is desirable.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.