Working Student Customer Success (m/w/d)

Why should you join?

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

Your Responsibilities

We are looking for a working student (m/f/d) to join our Customer Success team and assist with tasks related to system maintenance, CRM updates, general customer reach outs. The Customer Success team engages with end users to ensure satisfaction and engagement with their DocuWare systems to create long term users.

Your responsibilities will include:

• You will assist in updating and maintaining our CRM system to ensure accurate and up to date customer data, while taking on improvement projects surrounding CRM optimization for the needs of, and from the perspective of Customer Success.
• Additionally wou wil support the Customer Success team in handling cancellation outreach, to understand customer experience, and ensure CRM is updated with cancellation reasons and feedback.
• Also you will perform customer outreach as needed and under the direction of the Team Lead.

What you need to succeed

• You are a student (m/f/d) majoring in business administration, communications, marketing or management.
• You have strong interpersonal and organizational skills.
• You speak German and English fluently.
• You are willing to come to our office in Germering at least 1-2 times a week.
• In addition, you want to continue developing your skills, enjoy learning new things, and are proactive, open-minded, and reliable.

What we can offer

There are many great reasons to join DocuWare - our company culture is only one of them.

As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You can work on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan!
• Lastly, and most importantly, we offer a stable job with a well established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.
• For better insights, check us out on Instagram!

Our Values

We are…

• Customer-Centric: We keep close to the customer and innovate in every aspect of our customer experience to ensure their success with our product and company.
• Decent: We are respectful, helpful and reliable when working with customer, partners and colleagues.
• Dynamic: We seek to constantly improve by measuring and sharing our work, inviting ideas from all colleagues, and responding quickly to new opportunities.
• Passionate: We love what we do and confidently strive for ambitious goals through focus, collaboration and having fun together.

Our application process

• (optional) PreScreening with a Recruiter to meet and catch up on occuring questions.
• Interview with Recruiter and Hiring Manager
• Use Case presentation, meeting the team & office tour

Your hiring partner

Chiara Drechsel

Team Leader Recruiting & Employer Branding

Here you can find us

DocuWare GmbH

Planegger Str. 1

82110 Germering