Junior Voice Analyst

Dodge Construction Network (Dodge) is looking for a Junior Voice Analyst to join our team. This role involves verifying and collecting project information through calls, emails, voicemail follow-ups, and document reviews; confirming key details such as project stage, contacts, structural information, dates, and timelines; accurately entering validated data into internal systems; following established protocols and compliance standards; escalating unclear or inconsistent information to Team Leads; and consistently meeting accuracy, productivity, timeliness, and performance expectations.

This is a full-time position and reports directly to the Director, Data Operations.

Preferred Location and Expected Work Hours

This role is based in Kochi, India. Given the need for real-time collaboration with Dodge's US-based Content team, candidates should be comfortable working hours that overlap with US time zones, generally 12:00-8:00 PM IST.

Travel Requirements

Expected travel is less than 5% of the time but may occasionally be required for team meetings.

Essential Functions

• Make basic verification calls and send structured outbound emails using predefined scripts to collect project data (including voicemail follow-ups)
• Confirm specific data points such as project stage, company and contact information, structural details, critical dates, and timelines
• Follow defined call protocols, documentation standards, and compliance requirements
• Review simpler documents (e.g., permits, notices) to extract relevant project information
• Enter validated data accurately into IRIS and other internal systems
• Raise exceptions, inconsistencies, or unclear cases to Team Leads (TLs) for resolution
• Maintain high accuracy and timeliness while meeting daily productivity targets
• Maintain accountability for assigned performance metrics

Education Requirement

Bachelor’s degree in a related field or equivalent education and work experience.

Required Experience, Knowledge and Skills

• 0-4 years of voice-based data collection or verification experience
• Microsoft Excel (basic to intermediate)
• CRM and internal data management systems
• Online research and data validation skills
• Clear, confident spoken English for professional phone interactions
• Strong attention to detail and accuracy
• Professional communication style and demeanor
• Solid English reading comprehension
• Strong typing skills with high accuracy and minimal grammatical errors
• Ability to work effectively in a fast-paced environment
• Critical thinking and problem-solving skills

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.