Customer Service Representative

DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering.

We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a global presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distributes its products to over 70 countries.

We are looking for a Customer Service Representative, reporting directly to our Customer Service Manager. As a member of DOGA's Supply Chain team, he/she will act as the main point of contact for assigned customers, ensuring the efficient management of customer orders from receipt to delivery while proactively monitoring delivery commitments and maintaining a high level of customer satisfaction.

ESSENTIAL TASKS

• Manage the complete customer order cycle, from order entry to final delivery.

• Monitor open orders and delivery schedules to ensure on-time fulfillment.

• Coordinate with Planning, Production, Purchasing, Logistics, and Transportation to resolve supply and delivery issues.

• Keep customers informed about order status, delivery dates, and potential delays.

• Coordinate national and international shipments with logistics providers.

• Manage transport documentation and operations according to Incoterms.

• Maintain accurate order information and customer data in SAP.

• Analyze customer demand, forecasts, and delivery performance to anticipate risks and improve service levels.

• Support continuous improvement initiatives within Customer Service and Supply Chain processes.

PROFILE REQUIRED

• Vocational education or bachelor's degree in Business Administration, Supply Chain, Logistics, International Trade, Engineering, or a related field

• Minimum of 3 years of experience in Customer Service, Order Management, or Supply Chain.

• Fluent English (mandatory).

• A second language, preferably French or German, will be considered a strong advantage.

• Experience with SAP S/4HANA.

• Knowledge in transportation management and Incoterms is valued.

• Customer orientation.

• Analytical thinking.

WHAT WE OFFER

• Join a Thriving Company: Work for a rapidly growing and strategically positioned company.

• Flexible Work Schedule: Enjoy flexible working hours and the option for a Friday afternoon off.

• Hybrid Work Model: Experience a hybrid work environment that combines office and remote work.

• Customizable Benefits Package: Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.

• Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.

• Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.

If you are interested in joining our DOGA team, do not hesitate to apply. We will be happy to talk to you!