Sales Operations Analyst

Role Summary

The Sales Operations Analyst will support the Entertainment and Automotive Sales team by managing operational processes, ensuring compliance, and driving efficiency across sales workflows. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross-functional teams including account managers, engineering, finance, legal and compliance teams.

The role will include providing“backoffice”supporttoallowsalesmanagerstofocusonpremiumbusinessexecutions whilstco-coordinatingwithregionalliaisonsupportofficesandprovidingcustomersupportforother customer accounts globally.

The Analyst is also expected to leverage AI-powered tools, automation, and data intelligence to optimize sales processes, improve data accuracy, and enhance decision-making.

Key Responsibilities

The Analystwill split their time and focus across three core areas- 50% IMEA & SEA Support, 25% Europe Supportand 25% Office Administration.Details givenbelow:

Customer Service& Licensing Management

• Engagewith licensees in India, MEA, Europe & SEA (inquiries, customer onboarding, vendor set upetc.)

• Managelicensing agreements & royalty reporting processes.

• Attend in-person meetings

Administration,Data Analysis& Reporting

• Work closely with the Financeteam(forecasting, revenue analysis, payment tracking)

• Maintain accuracy and consistency of data in Salesforce and Power BI systems.

• Build BI reportsto support sales insights, revenue tracking, and operational KPIs.

• Assistin preparation of sales data for quarterly business reviews (QBRs) for the IMEA CP leader.

Process Optimization:

• DevelopthenecessaryunderstandingofDolby’slicensedtechnologiesandlicensing procedures.

• Drive continuous improvement through experimentation with new AI capabilities in CRM, contract management, and customer engagement.

OfficeAdmin:

• Manage assets and inventory of demo equipment and track its movement.

• Manage merchandising requirements of the region.

• Assist with vendor payments for “Outside Marketing” spend.

• Assist with arranging customer meetings and demos in the Mumbai office.

• Occasionally assist with travel arrangements when demo equipment is being used for launches.

Qualifications

• Bachelor’s degree in business, Finance, or related fields.

• Excellent written and verbal English language skills.

• 3 to 5 years experiencein sales operations or a similaranalyticalrole, preferably with a focus on the entertainment & automotive industries.

• Strong proficiencyin Excel, Salesforceand data management tools.

• Working knowledge of AI-poweredanalytics platforms (e.g., Power BI Copilot, or equivalent).

• Excellentcross-culturalcommunication skills.

• Based in Mumbaiarea, abilityto travel.

Additional Requirements

• Ability to work independently and as part of a team in a fast-paced environment.

• Proven ability to manage competing priorities and context-switch effectively between regional duties.

• Experience working with diverse teams across different time zones (Europe, IMEA, SEA

• Highly organized and detail-oriented.

• Curiosity and willingness to continuously learn.

• Affinity for technologies and emerging digital tools.