FIELD-BASED MAINTENANCE TECHNICIAN

This field-based General Maintenance Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance. Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The General Maintenance Technician will be responsible for educating store leaders on maintenance best practices to ensure longevity of coolers, freezers, and equipment. The role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners. Interaction with all levels of operational leadership (Store Managers, DMs, RDs, DVPs) with occasional interaction with senior leadership (SVPs and EVPs) and external vendors/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through maintenance standards.

Job Responsibility

This field-based position is deployed to specific Dollar Generals, through an internal ticketing system to problem solve entry level maintenance concerns, preventative maintenance, and assessment of safety equipment on an as-needed basis.

• The General Maintenance Technician is responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
• The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
• The General Maintenance Technician will also be responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds support and assessing safety equipment in alignment with local ordinances.
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.
• While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.

Job Qualifications

• Exceptional problem-solving skills with ability to support entry level repairs
• Basic computer knowledge
• Ability to communicate effectively at all organizational levels including senior executives and external partners
• Unbridled commitment to customer service
• Ability to work with multiple priorities
• Previous store management or retail experience preferred
• Ability to lift 50 lbs+

Education/Experience

High School Diploma or applicable experience; Active Driver’s License; Willingness to travel up to 100%; Ability to pass a Motor Vehicle Background Check