Laundry Manager

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Laundry Manager

Location: Ozubulu, Anambra
Employment Type: Full-time
Department: Housekeeping / Laundry Operations
Reports To: Executive Housekeeper / General Manager

Job Summary

• The Laundry Manager is responsible for overseeing the daily operations of the hotel's laundry department, ensuring the efficient washing, drying, ironing, pressing, folding, and delivery of guest laundry, hotel linen, uniforms, towels, and other fabric items.
• The role involves supervising laundry staff, maintaining quality standards, controlling operating costs, managing laundry supplies, ensuring proper equipment maintenance, and enforcing hygiene and safety procedures.

Key Responsibilities
Laundry Operations Management:

• Coordinate laundry services with the Housekeeping, Front Office, Food and Beverage, and other hotel departments.
• Ensure that laundry items are handled according to their fabric types, colors, care instructions, and washing requirements.
• Ensure the timely processing of guest laundry, hotel linen, towels, uniforms, and other fabric items.
• Monitor the quality of finished laundry to ensure cleanliness, freshness, proper pressing, and presentation.
• Supervise all daily laundry activities, including sorting, washing, drying, ironing, pressing, folding, and distribution.
• Establish work schedules and procedures to ensure efficient workflow.

Staff Management and Supervision:

• Monitor staff attendance, punctuality, productivity, and professional conduct.
• Train employees on proper washing techniques, stain removal, equipment use, hygiene, and safety.
• Ensure that employees comply with hotel policies and departmental procedures.
• Prepare duty rosters and allocate responsibilities according to operational needs.
• Identify training needs and recommend staff development initiatives.
• Supervise laundry attendants, washers, ironers, pressers, and other assigned staff.

Quality Control and Fabric Care:

• Apply appropriate stain-removal techniques without damaging fabrics.
• Ensure correct washing temperatures, chemical dosages, and machine settings.
• Ensure that all laundry items meet the hotel's cleanliness and presentation standards.
• Report damaged or unserviceable linen and garments to management.
• Separate heavily soiled items and handle contaminated linen in accordance with approved infection-control procedures.
• Ensure guest laundry is properly identified, tracked, and returned to the correct guest within the agreed timeframe.
• Inspect items for stains, damage, missing buttons, tears, and other defects before and after processing.

Linen and Inventory Management:

• Prepare requisitions for supplies and coordinate with the Storekeeper and Procurement Department.
• Maintain accurate records of linen received, processed, issued, damaged, and discarded.
• Minimize linen losses, chemical wastage, and unnecessary replacement costs.
• Ensure that clean linen is stored separately from dirty or contaminated items.
• Conduct regular linen counts and report shortages or discrepancies.
• Monitor laundry detergents, disinfectants, fabric softeners, stain removers, and other consumables.
• Monitor the movement of bed sheets, pillowcases, towels, tablecloths, uniforms, and other hotel linen.

Equipment and Maintenance:

• Monitor water and electricity consumption and recommend measures to improve efficiency.
• Coordinate preventive maintenance and authorized repairs with the Maintenance Department.
• Ensure that equipment is operated according to manufacturer instructions and safety procedures.
• Ensure the proper operation of washing machines, dryers, steam irons, pressing machines, and other laundry equipment.
• Ensure that faulty or unsafe equipment is not used until it has been inspected and repaired.
• Conduct routine equipment inspections and report faults promptly.

Health, Safety, and Hygiene:

• Enforce proper hygiene and sanitation standards throughout the laundry department.
• Ensure that detergents and other chemicals are properly labelled, stored, and handled.
• Ensure compliance with the hotel's health, safety, and environmental procedures.
• Prevent slips, falls, chemical exposure, and other workplace hazards.
• Maintain adequate ventilation and safe working conditions.
• Ensure that staff use appropriate personal protective equipment when handling laundry chemicals and contaminated items.
• Ensure that dirty and clean laundry follow separate handling and storage procedures.

Cost Control and Budget Management:

• Recommend cost-effective laundry procedures without compromising quality.
• Monitor expenditure on laundry chemicals, water, electricity, equipment maintenance, and linen replacement.
• Implement measures to reduce unnecessary washing cycles, chemical wastage, and energy consumption.
• Report unusual expenses, equipment failures, and operational challenges to management.
• Monitor laundry productivity and identify opportunities for operational improvement.
• Ensure efficient use of laundry equipment and staff working hours.

Guest Service and Interdepartmental Coordination:

• Support banquet, restaurant, and other departments with timely processing of table linen and uniforms.
• Escalate serious complaints and service failures to the appropriate manager.
• Maintain accurate records of guest laundry received and returned.
• Coordinate with Housekeeping to ensure adequate clean linen is available for guest rooms.
• Ensure prompt and professional handling of guest laundry requests.
• Resolve complaints relating to delayed delivery, damaged clothing, stains, or missing items.

Reporting and Administration:

• Report damaged, missing, or condemned linen for management review.
• Recommend improvements in service delivery, workflow, equipment utilization, and cost control.
• Maintain records of laundry volumes, linen movements, chemical consumption, equipment downtime, and staff productivity.
• Maintain proper documentation of guest laundry transactions and departmental requests.
• Prepare daily, weekly, and monthly laundry operation reports.

Key Performance Indicators (KPIs)
The Laundry Manager's performance will be assessed based on:

• Quality and cleanliness of processed laundry.
• Equipment availability and preventive maintenance.
• Reduction in lost, damaged, and unserviceable linen.
• Effective control of laundry chemicals and operating expenses.
• Timely processing and delivery of guest laundry and hotel linen.
• Compliance with hygiene, health, and safety standards.
• Accuracy of linen inventory and operational records.
• Guest satisfaction and complaint resolution.
• Staff productivity and adherence to work schedules.
• Efficient use of water, electricity, and other resources.

Qualifications and Requirements

• Knowledge of laundry chemicals, equipment operation, and workplace safety procedures.
• Ability to manage inventory, control costs, and maintain accurate records.
• A minimum of an OND or HND in Hospitality Management, Hotel Management, Textile Care, or a related field with 3 – 5 years of relevant experience in laundry operations, preferably in a hotel or large hospitality establishment.
• Previous experience supervising laundry attendants and other operational staff.
• Strong organizational, leadership, communication, and problem-solving skills.
• Good knowledge of fabric care, stain removal, washing techniques, ironing, and garment handling.
• Professional training or certification in laundry operations, housekeeping, or hospitality management will be an added advantage.

Required Skills and Competencies:

• Laundry operations and fabric care management.
• Knowledge of laundry chemicals and equipment.
• Health, safety, and hygiene management.
• Quality control and attention to detail.
• Communication and organizational skills.
• Basic computer literacy and report writing.
• Problem-solving and decision-making.
• Cost control and resource management.
• Linen inventory and stock management.
• Customer service and complaint resolution.
• Staff supervision and team leadership.

Working Conditions:

• The Laundry Manager will work primarily within the hotel's laundry department. The role may require standing for extended periods, supervising equipment operations, and working weekends, public holidays, or extended hours during periods of high occupancy and special events.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using "Laundry Manager-Ozubulu " as the subject of the email.

Application Deadline: 27th October, 2026.