Growth Account Manager

Description

About DoorLoop

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. With offices in Miami, New York City, and Tel Aviv, we’re a global company helping property owners and managers move faster, scale smarter, and get real support, real fast.

We’re proudly People First. That’s why we’re a Certified Great Place to Work, recognized by Forbes as one of America’s Best Startup Employers (2024 & 2025), and highly rated on Glassdoor.

Mission

DoorLoop is hiring one of its first Growth Account Managers to help pilot a new post-sale upsell motion, selling our AI products into our existing customer base.

Responsibilities

• Own a book of existing customers and proactively reach out to upsell products they do not currently use.
• Run the full sales cycle on each account: outreach, discovery, demo, and close.
• Hit daily activity targets, book and run demos, and carry a monthly upsell revenue quota.
• Flag and help resolve open customer issues with Support before pushing an upsell conversation.
• Help build the playbook: scripts, cadences, objection handling, and the process future growth account managers will ramp on.
• Give direct feedback on what is and is not working, since the motion is still being proven out.

Requirements

• Intrinsically motivated and comfortable being held accountable to daily activity, demos, and a monthly quota.
• Full-cycle sales experience: you have run your own conversations from outreach to close.
• A demonstrated ability to understand customer needs deeply and use that understanding to grow the account, through upsell, expansion, or improving ARR.
• Adaptable and willing to learn. This is a new pilot, and you will help shape the process rather than inherit one.
• A builder mentality: comfortable without a fully built-out system, and energized by creating one.
• Motivated to grow with the organization as the team scales.

Nice to Have

• Nice to have: experience helping launch a new team or motion from scratch, in an environment without an established process.

Benefits

• Unlimited paid time off: take unlimited personal, sick, and vacation days.
• 401(k): plan for retirement with 4% matching and instant vesting.
• Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
• Life insurance: $100,000 policy fully covered by DoorLoop.
• Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.
• Paid parental leave: paid maternity and paternity leave for birth and adoption.
• Monthly stipend: a dedicated budget for work-related expenses.
• Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success.

Equal Opportunity Employer & AI

DoorLoop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, citizenship status, or any other characteristic protected by applicable law. We use AI-assisted tools, including assessment tools that evaluate cognitive ability and personality fit, to help evaluate applications. Human oversight is maintained and no hiring decision is made solely by an automated system. For positions that can be performed in New York City, candidates may request an alternative selection process. Applicants with disabilities may also request reasonable accommodation at any stage of the hiring process. For any of these requests please contact [email protected]. For more information about the tools we use, bias audit results, and how we collect and protect applicant personal data, please review our Applicant Privacy Notice.