Professional Services Consultant

Description

As a Professional Services Consultant, you will guide life sciences customers through their digital quality transformation. You will own eQMS implementations end to end, coach customers on quality best practices, and make sure every project delivers measurable value.

You will thrive here if you know your way around life sciences regulatory and quality processes, are technically minded, enjoy presenting and training, and communicate with confidence in English.

Key Responsibilities

• Lead customer implementation projects end to end, keeping scope, timelines, and quality objectives on track.
• Partner with customers to configure and optimize Dot Compliance solutions around their business and compliance requirements.
• Share best practices and provide strategic guidance across the full project lifecycle.
• Run training sessions, workshops, and ongoing coaching build lasting quality management capability on the customer side.
• Build and maintain detailed work plans, schedules, estimates, and resource allocations.
• Track progress, surface risks early, and drive proactive mitigation.
• Use AI-powered tools to accelerate customer deliverables - project plans, configuration documentation, and training materials - without compromising accuracy, quality, or compliance.
• Act as a trusted advisor and build long-term customer relationships that outlast the implementation.

Requirements

Qualifications

• 7+ years in professional services, Customer Success, or project management within the life sciences sector.
• Strong grasp of regulatory requirements and quality processes across pharma, biotech, and/or medical devices (e.g., ISO 13485, FDA 21 CFR Part 11).
• Experience with eQMS implementation, preferably on Salesforce-based platforms.
• Demonstrated ability to manage complex projects and lead cross-functional teams.
• Bachelor’s degree in science, Engineering, Business Administration, or a related field.
• Excellent written and verbal communication in English (German or French a plus).
• Strong problem-solving, organizational, and stakeholder management skills.

A+ if you meet these requirements

Bonus Points

• Experience with Dot Compliance or similar cloud-based QMS platforms.
• Familiarity with Salesforce CRM or Force.com platform.
• PMP, PRINCE2, or equivalent project management certification.