Quality Control Analyst l

Quality Control Analyst I

Full time; Non-Exempt; XX hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Uses multiple sources to collect data, analyzes trends, reconciles data, and identifies areas of improvement. Responsible for assisting with loan level reporting to outside companies, partners, and government agencies. Applies proven analytical and problem-solving skills to help validate loan servicing processes through careful testing to maximize the benefits of company initiatives. Performance must comply with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Essential Functions and Duties:

• Responsible for ensuring that servicing meets quality control standards in accordance with investor, insurer, regulatory and bank requirements and/or guidelines.
• Perform comprehensive quality control audits of loan subservicing operations for adherence to investor/insurer guidelines and applicable regulations.
• Able to determine if findings are valid using predetermined templates and personal understanding of department goals.
• Review and prepare completion of audit files and timelines as assigned.
• Communicate discrepancies found during QC process and work toward correcting illogical findings.
• Perform reporting reconciliations.
• Prepare, maintain, and provide weekly and monthly Quality reports.
• Assist in planning, testing, and reporting phases of departmental quality initiatives.
• Develop constructive and cooperative working relationships with other employees and maintain those relationships over time.
• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership.
• Review and prepare department information to perform accurate audits.
• Maintain and update assigned audits.
• Maintain comprehensive knowledge of the department policies and procedures to complete accurate audits.
• Identify process improvement opportunities within the department.
• Assess and interact with Vendors.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

Required Qualifications:

• High School diploma or equivalent.
• 1+ years of Mortgage Servicing or similar experience.
• Experience with creating or implementing quality monitoring procedures.
• Experience performing root cause analyses.
• PC skills: Proficient with Microsoft applications, database analysis, and query software.
• Strong analytical and problem-solving skills.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner.

Preferred/Other Qualifications:

• Working knowledge of all aspects of mortgage servicing processes and applicable regulations.
• Experience with MSP.

Benefits:

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.