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CUSTOMER SERVICE AGENT

DP World • Transport Infrastructure • Logistics • 4 days ago

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Location

In office (Dubai)

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 16, 2026. DP World scores A on the Alion truth index.

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DP World

DP World is a global logistics, port operations, and supply chain management enterprise. Headquartered in Dubai, United Arab Emirates, the multinational state-owned organization specializes in container terminal operations, marine services, cargo handling, and economic free zones across six continents. The enterprise operates an extensive global infrastructure network encompassing over 70 maritime and inland terminals - including flagship assets such as the Port of Jebel Ali and the Jebel Ali Free Zone (Jafza) - alongside feeder shipping fleets, logistics parks, and digital trade platforms.

dpworld.com • HQ: Dubai, United Arab Emirates • Transport Infrastructure • Supply Chain • Logistics • 5000+ employees • Est. 2005

Tech stack of DP World

Safe and efficient transport of ADAC guests within the airport terminal
Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
Coordinate with other airport representatives to provide assistance related with passenger's buggy transport service - arrival/departure
Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer's problems if any.
Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
Support and respond to passengers needs in the event of an emergency arising.
Ensure adherence to ADA standards, policies, processes and procedures.
Reporting faults to the concerned departments for rectification and keeping the client's Team Leader advised.
Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

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