Customer Success / Parent Support Executive

Dreamtime Learning is Hiring: Junior Customer Success / Parent Support Executive - WFO

Work Location: Hyderabad (RAD, Madhapur)

Working Days: Monday to Saturday (9:45 AM - 6:45 PM)

Salary: ₹360000 to 4 LPA (including PF )

Positions: 1

Immediate Joiners Required

Laptop is Mandatory (BYOD)

Role Overview:

We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

Requirements:

1-2 years of customer service experience (Education sector preferred)

Calling experience is mandatory

Good communication skills and a helpful attitude

Basic knowledge of tools like Zoho Desk is a plus

Freshers with excellent communication skills may also apply

Key Responsibilities:

Assist in fee payment follow-ups

Support onboarding of students and parents

Coordinate with academic, sales, and ops teams

Guide parents and students on processes

Help with student kit coordination and delivery tracking

Handle parent queries via calls and virtual meetings

Maintain basic reports and documentation

she had to go at least 2 to 3 times Hub (Jubilee Hills).

Desired Skills:

Good spoken and written English

Friendly, calm, and professional on calls

Quick learner with tech adaptability

Team player with strong follow-up skills

Interested candidates can share their CV at [[email protected]].

Contact: +91 9966099521