Warehouse Manager

Warehouse Manager - Roles & Responsibilities

1. End-to-End Warehouse Operations

• Manage and oversee the complete day-to-day warehouse operations, including receiving, unloading, put-away, storage, picking, packing, dispatch and returns.
• Ensure smooth and timely execution of warehouse activities as per business requirements and defined SOPs.
• Plan daily warehouse activities based on order volumes, manpower availability and dispatch requirements.
• Ensure optimum utilisation of warehouse space, infrastructure and available resources.

2. Inventory Management & Accuracy

• Maintain high levels of inventory accuracy through regular physical verification, cycle counts and stock audits.
• Monitor inward, outward, stock transfers, returns, damages, shortages and excess stock.
• Investigate and resolve inventory discrepancies and ensure proper system-to-physical reconciliation.
• Ensure proper SKU identification, bin/location management, FIFO/FEFO where applicable and systematic stock arrangement.
• Monitor slow-moving, non-moving, damaged and obsolete inventory and report the same to management.

3. Inbound & Outbound Operations

• Coordinate and monitor all inbound and outbound material movements.
• Ensure timely unloading, GRN/inward processing, picking, dispatch and documentation.
• Coordinate with transporters and logistics teams to ensure on-time vehicle placement and dispatch.
• Monitor loading practices to minimise damages, shortages and dispatch errors.
• Ensure proper documentation for all warehouse transactions and material movements.

4. Team & Manpower Management

• Manage, allocate and monitor warehouse manpower based on operational requirements.
• Assign daily responsibilities and monitor employee productivity and attendance.
• Train, guide and develop warehouse employees on SOPs, safety practices and operational procedures.
• Monitor individual and team performance against defined productivity and quality standards.
• Address employee-related operational issues and maintain discipline within the warehouse.

5. Safety, Security & Compliance

• Ensure strict compliance with warehouse safety procedures and company policies.
• Maintain safe working conditions for employees, visitors, drivers and other stakeholders.
• Ensure proper handling, stacking and storage of materials.
• Conduct regular checks of warehouse housekeeping, fire safety, equipment and security arrangements.
• Identify operational risks and take corrective/preventive actions to avoid accidents, damages and losses.

6. ERP / SAP / WMS & Documentation

• Ensure accurate and timely updating of warehouse transactions in SAP/WMS/ERP systems.
• Monitor GRN, OBD, stock transfers, SRN/returns, dispatch and other system transactions.
• Maintain accurate warehouse records, registers and supporting documentation.
• Prepare and review daily, weekly and monthly operational reports.
• Ensure system stock and physical stock are consistently reconciled.

7. Transporter & 3PL Coordination

• Coordinate with transporters, 3PL partners, drivers and service providers for smooth warehouse operations.
• Monitor transporter performance, vehicle placement, loading, dispatch and delivery-related issues.
• Track delays, shortages, damages and service failures and take corrective actions.
• Ensure adherence to agreed operational SLAs and service standards.

8. Cost & Resource Optimisation

• Control warehouse operating costs through effective manpower, space, equipment and resource utilisation.
• Identify opportunities to reduce handling costs, damages, overtime, transportation-related losses and operational wastage.
• Improve warehouse layout and processes to increase productivity and reduce unnecessary movement.

9. Customer & Internal Stakeholder Coordination

• Coordinate with Sales, Customer Service, Finance, Supply Chain, HO and other departments for smooth order fulfilment.
• Resolve customer and internal stakeholder issues related to stock availability, dispatches, returns and delivery.
• Provide timely operational updates and escalate critical issues to management.

10. KPI Monitoring & Continuous Improvement

• Monitor key warehouse KPIs such as inventory accuracy, order fulfilment, dispatch accuracy, productivity, OTIF, damages, stock discrepancies and operational cost.
• Analyse operational data and identify root causes for recurring issues.
• Implement corrective and preventive actions to improve warehouse efficiency.
• Continuously improve warehouse processes, SOPs, layouts and resource utilisation.
• Support management in achieving operational, service, quality and cost objectives.

11. Audit & Governance

• Ensure warehouse readiness for internal, customer and statutory audits.
• Maintain proper records and documentation for audit requirements.
• Implement corrective actions arising from stock audits, process audits and management reviews.
• Ensure compliance with company policies, SOPs and applicable statutory requirements.

Overall Accountability

Accountable for the safe, efficient and cost-effective management of warehouse operations, maintaining inventory accuracy, ensuring timely inbound/outbound activities, leading warehouse manpower, coordinating with transporters/3PL partners and continuously improving operational performance and customer service.