Sales Coordinator

Department: Wholesale

Type: Full Time

Reporting to: Branch Manager

Dron & Dickson are looking for a Sales Coordinator to support branch operations and deliver a high standard of service to customers. This role plays a key part in coordinating the sales process, managing customer accounts, and supporting overall branch performance.

Key Responsibilities

• Provide a professional and efficient service to customers, suppliers and internal teams
• Process quotations, sales orders and purchase orders accurately and in line with company procedures
• Manage assigned customer accounts and identify opportunities to improve performance
• Follow up quotations to maximise conversion and remain competitive
• Expedite customer and supplier orders where required
• Manage returns and non-conformances, ensuring timely resolution
• Support tender submissions (ITT responses) and assist Business Development Managers where needed
• Maintain accurate records and support ongoing system and process improvements
• Build and maintain strong relationships with customers, suppliers and colleagues
• Support continuous improvement across systems and processes
• Undertake ad hoc duties as required, including occasional travel and networking

• Comply with all company policies and procedures within the integrated management system
• Support a safe working environment and meet all health and safety requirements
• Act with integrity and complete all required training

• Strong communication and interpersonal skills
• Good organisation and time management
• Customer-focused approach
• Confident using IT systems
• Able to work under pressure and manage competing priorities
• Proactive and solutions-focused mindset
• Committed to personal development and continuous improvement

• Minimum GCSEs (or equivalent)
• CompEx Foundation (preferred)
• Customer Service, Anti-Bribery and Anti-Slavery training (or willingness to complete)