Sales Coordinator

Sales Coordinator (Fixed-term, 2 years)

We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.

This is a fixed-term position for approximately 2 years, with the possibility of extension.

Key Responsibilities

Customer Service & Order Management

• Manage customer orders from order entry through to delivery
• Ensure timely order confirmations and accurate order processing
• Act as the primary point of contact for customers regarding order status and delivery information
• Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
• Monitor stock levels and support inventory optimization
• Escalate and support the resolution of customer complaints in cooperation with the Quality team
• Proactively communicate potential delivery issues and ensure appropriate internal escalation
• Support Key Account Managers in servicing customer accounts and achieving business objectives
• Manage customer priorities and contribute to a high level of customer satisfaction
• Prepare regular reports and support Supply Chain performance targets

Customer Data & Asset Management

• Maintain and review customer master data within ERP systems
• Manage customer-owned assets, including pallet balances and production tools
• Ensure data accuracy and timely system updates

Quality, Compliance & Continuous Improvement

• Support compliance with company policies, management systems, and FSC requirements
• Participate in customer complaint investigations and corrective actions
• Contribute to process improvement initiatives and operational excellence
• Follow quality, environmental, health & safety, food safety, and sustainability requirements

Your Profile

• Higher education degree or relevant professional qualification
• Strong customer-oriented mindset with excellent communication skills
• Proactive and solution-focused attitude
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Advanced Microsoft Office skills, especially Excel
• Strong English language skills, both written and spoken
• Native-level Hungarian language skills

Advantage

• Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role
• Experience working in a manufacturing environment

What We Offer

• Opportunity to work in an international and dynamic business environment
• Diverse role with broad interaction across multiple functions
• Modern workplace in Graphisoft Park, Budapest (3rd District)
• Supportive and collaborative team environment
• Fixed-term employment for approximately 2 years with the possibility of extension
• 8 days of home office per month

If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.