Senior Key Account Manager

Job Req Number: 129992

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity - and we’re looking for new talent to join us.

Senior Key Account Manager

Dublin - Ballycoolin

Mon-Fri, 09.00-17.00, 40 hours

This role is responsible for managing and growing a portfolio of strategic customer accounts across Ireland, with a strong focus on retention, development, and long-term partnership building. Working closely with Sales, Pricing, and Product teams, you’ll collaborate across departments and transport modes to deliver consistent value and drive commercial success. As part of the Strategic Key Account Management (SKAM) team, you will build trusted relationships, identify growth opportunities, and contribute to sustainable business development-while taking ownership of year-on-year gross profit retention and growth, targeting a 10% increase against the agreed baseline.

What will you be doing?

• Manage a portfolio of strategic customer accounts, driving retention, organic growth and the identification of new commercial opportunities within the existing book of business.
• Provide clients with informed guidance and strategic support, using market insight and awareness of geopolitical developments to help them make effective supply chain decisions.
• Identify and deliver upselling and cross-selling opportunities across the customer base, maximising account value while aligning solutions to client needs.
• Deliver a high standard of customer experience by ensuring clients feel valued through regular face-to-face meetings, business reviews and proactive relationship management.
• Manage customer escalations effectively, challenge existing processes where appropriate, identify service improvements and oversee rate submissions to support commercial objectives.
• Maintain high standards of CRM discipline, ensuring customer calls, visits, opportunities and pipeline activity are fully updated and accurately managed.
• Lead and contribute to quarterly SKAM meetings with internal stakeholders and Branch Managers to review performance, opportunities and account strategy.
• Support wider business initiatives and projects as required, contributing account management expertise and customer insight.
• Maintain strong knowledge of DSV products and services, while ensuring you are fully aware of the broader solution offering available to clients.
• Drive adoption of MyDSV across all clients within your portfolio to enhance visibility, engagement and digital service usage.
• Drive improvements in Net Promoter Score (NPS) across the CAM community through strong customer engagement and service focus.
• Use defection forecasting and account trend analysis to identify risk, spot opportunities and take proactive action to protect and grow the portfolio.

About You

• Proven experience in account management, customer development or a related commercial role, ideally within logistics, freight or supply chain services.
• Ability to influence, coach and support others, with experience working across teams and stakeholders to drive performance.
• Strong leadership presence with the confidence to build credibility internally and externally.
• A proactive, solutions-focused mindset with a positive and professional approach.
• Resilience and determination to exceed expectations and deliver results in a commercially demanding environment.
• Excellent interpersonal, organisational and administrative skills.
• Ability to communicate effectively and credibly with stakeholders at all levels of the business.
• Strong persuasion, influencing and negotiation skills with a commercial mindset.
• Excellent planning, prioritisation and time management skills, with the ability to manage multiple accounts and deadlines effectively.
• Proficient in Microsoft Office, including Excel, Word and PowerPoint.
• Self-motivated and able to drive success through initiative, persistence and accountability.
• Willingness to travel across the UK and Ireland as required, including occasional overnight stays.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV