Supervisor, Operations, Road US

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Torrance, S Western Ave

Division: Road

Job Posting Title: Supervisor, Operations, Road US

Time Type: Full Time

Summary

The Supervisor, Operations position is a key role for the DSV Road branches. They are responsible for coordinating with the DSV Road Management to ensure efficient and effective processes and productivity for the branch and its operations. They provide efficient workflow tools and guidance including pricing approvals, negotiations to obtain the best rates and services available and also troubleshoot any issues that may be escalated to them by the team. They are responsible for ensuring the branch’s house accounts are maintained and operating successfully, while continuously seeking additional growth opportunities with clients.

Duties & Responsibilities

Acts as a back-up in the absence of the Branch Manager/Manager, or other branch employees, with day-to-day responsibilities.

Ensures the team's daily activities and responsibilities are completed successfully and timely.

Assists both internal and external operators with system issues and inquiries, and arranges training sessions as needed.

Provides volume spot quotes to customers, and books shipments as appropriate.

Runs monthly reports to catch all booked shipments.

Oversees new customer on-boarding and set-ups.

Creates and maintains documentation and processes for new and existing clients and their set-ups and/or changes.

Maintains in-depth working knowledge of client and branch freight needs.

Works closely with the Branch Manager/Manager to establish KPI’s measuring productivity, and manages team daily reports.

Works closely with the DSV Sales team to work thru new and existing opportunities for growth, and client relationship enhancements.

Works with other department leads and/or mangers to achieve successful and positive partnerships and efficiencies.

Leads carrier development initiatives, and the solicitation of freight opportunities with internal customers and external customers

Assists operations staff in resolving settlement disputes with carriers.

Performs and completes other duties or projects as assigned.

Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.

Manages customer service and truckload brokers

Other duties and projects as assigned

Supervisory Duties

Oversees the branch’s Operational Account Managers and Carrier Sales Representatives.

Reviews and approves time off requests for all assigned employees.

Delegates and distributes workloads and/or duties as appropriate.

Assess performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the Branch Manager/Manager.

Assesses staffing needs, conducts interviews, and assists with hiring decisions in coordination with the Branch Manager/Manager.

Maintains a positive work atmosphere and leads by example.

Ensures compliance with company policies, rules, and regulations.

Qualifications & Work Experience

Bachelor’s Degree preferred in supply chain management/logistics/business administration/similar field, or equivalent combination of education, training, and experience.

3 years’ experience with transportation operations or related experience.

2 years’ freight brokerage experience.

Skills & Competencies

Lead Yourself: Self-accountability, self-awareness, expressing honest opinions in a constructive manner, and a good ambassador for DSV.

Lead Your Team: Proven leadership and team-building skills with the ability to develop high-performing teams.

Lead Your Business: Act in the interest of ONE DSV, understand the business and market, and develop and grow the business in a professional way.

Excellent verbal and written communication skills to compose routine to moderately complex letters, and to edit and proof business correspondences and reports.

Able to present information to all levels of the organization, with the ability to function within a group dynamic.

Ability to balance multiple duties at once and possess a high attention to detail.

Resilience in a fast-paced, high-pressure environment.

Computer Skills

PC literacy is necessary

Intermediate computer skills including Microsoft office proficient

Language Skills

English (reading, writing, verbal) required

Spanish (reading, writing, verbal) preferred

Mathematical Skills

Advanced mathematical skills for project development.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is $73,000.00 - $91,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV