Claims Technician

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

The Role

Administer claims, providing technical and administrative support to other team members, in accordance with the relevant Company and/or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service. They will work closely with more senior colleagues to develop their knowledge and understanding of claims processes.

What you’ll be doing:

• Under the direction of line manager, identifies priorities and undertakes work activities to achieve of personal and team objectives.
• Manages assigned projects and contribute to other projects as the need arises
• Provides relevant management information to senior management
• Under direction from senior team members provides high quality and efficient administrative support to enable claims activities to be completed efficiently.
• Reviews (and acknowledges) new claims from clients and, under supervision, notifies underwriters and clients of underwriters’ responses
• Ensures relevant documentation is at hand to enable appropriate responses to queries.
• Sets up new notifications/claims on relevant systems ensuring information is accurate and enables effective processing and tracking etc.
• Ensure up to date records are maintained at all times on the Group systems
• Interprets instructions and issues arising, and then implement actions according to policies and procedures
• Keep informed of all legal and regulatory developments relevant to the division/department
• Works within agreed parameters and uses relevant systems to ensure documentation/communications enforce to company procedure and compliance requirements.
• Follows agreed processes and acquires appropriate approvals to ensure compliance with company policy and regulatory requirements.
• Undertakes timely and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
• Ensures the highest levels of service are provided to own team, to clients and to wider business to efficiently support business activities.
• Maintains close links with internal stakeholders, working with other teams to share information; identify risks and opportunities for improvement.
• Behave with all clients (both internal and external) fairly and ethically
• Shares information that could be helpful to the Operating Entity/Group

Who we’re looking for:

• Previous experience of working in an office environment and be looking to start a career within insurance. This is a training role so no previous experience of insurance is required.
• Good level of numeracy and literacy.
• Is confident and has good communication skills including, written, verbal and face to face
• Computer literate
• Able to work independently and use initiative.
• Organised, with good planning/time management skills.
• An attention to detail
• Analytical and able to solve problems.
• Able to work flexibly to achieve tight deadlines/targets.
• Professional and personable.
• An ability to learn
• Team player, networks and able to build balanced relationships
• Qualifications
• A level standard of education (A-C or equivalent)
• Progression towards gaining professional qualifications is desired, but not crucial

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.