Senior Manager

TITLE

Senior Manager, People Manager

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences.

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration.

ABOUT VISTA

Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

POSITION OVERVIEW

Duck Creek’s products are designed for cloud-native true SaaS architecture and have a complex architecture that spans multiple layers of code and functionality. All products are deployed on the Azure cloud platform and use several Azure cloud services. We complete end-to-end automated testing and automate the end-to-end build to production deployment CI/CD processes. We are building a future-forward Duck Creek platform that will serve as the foundation for all the products and will provide multiple services that other products will use. The platform will include infrastructure, data, and various other services that will be required by all the products. You will work on one or more of Duck Creek’s products. As a Senior People Manager, Engineering, you will be responsible for managing and ensuring the performance and results of multiple agile teams across the Engineering organization. Your key responsibilities will include:

WHAT YOU’LL DO

• Team Leadership and Management:

  • Manage and be accountable for the performance and results of multiple agile teams.

  • Lead and supervise teams, assuming people management responsibilities including the management of direct reports and subordinate team members.

  • Set performance objectives and conduct annual performance reviews.

  • Develop staff members through coaching and fostering a positive work environment.

  • Mentor and grow team leaders, ensuring they have the support and guidance needed to succeed.

  • Build and lead a culture of accountability to meet business objectives and goals.

• Strategic Planning and Execution:

  • Manage planning, staffing, budgeting, and expense priorities.

  • Recommend and implement changes to methods and processes.

  • Drive teams to adhere to existing processes and define new/improved processes.

  • Establish operational objectives and plans, delegating assignments to staff members.

  • Provide end-to-end governance and manage stakeholder relationships across the business group.

  • Perform risk and dependency management across the engineering organization.

  • Oversee resource planning activities and drive process improvement across the suite.

• Technical Leadership:

  • Lead and manage the technical activities of multiple complex software development projects.

  • Ensure the team delivers software within the accepted quality standards by facilitating a working “definition of done” (DoD) for Agile stories within each team.

  • Motivate teams to solve problems and deliver high-quality results.

  • Play an active lead role within the skill organization.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WHAT YOU’VE DONE

• Education and Work Experience:

  • Bachelor’s degree in Computer Science, Computer Information Sciences, or a related field.

  • Total Work Experience: 15+ years (related to software development), 12 years minimum.

  • OR Master’s degree with 12+ years of experience.

  • Leadership Experience: 5 years minimum

  • Product Development Experience: 6+ years.

  • Minimum 1 year of experience in AI native development.

• Knowledge and Skills Required (AI and Development Skills):

  • Machine Learning fundamentals (supervised, unsupervised, reinforcement learning)

  • Deep Learning basics

  • Generative AI (LLMs, prompt engineering, RAG, fine-tuning concepts)

  • NLP, Computer Vision basics

  • Model lifecycle (training, validation, deployment)

  • MLOps concepts

  • API-based AI integration

  • Cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI)

  • Proficient in scalable, resilient, modern, cloud-native development with .NET (primarily), Python, or Typescript.

  • Proficient in Object-oriented design, .NET (preferred).

  • Proficient in CI/CD technologies to deliver software to customers with full automation.

  • Experience building monitoring, alerting, and observability for maintaining high customer SLAs for SaaS delivered products.

  • Excels in the ability to lead, teach, and guide modern software-development practices across Product Development, operating independently with guidance.

SKILLS & CAPABILITIES

• Strong engineering background with the ability to multi-task and work on several projects simultaneously.

• Deep knowledge of Agile Scrum.

• Strong leadership skills with a focus on mentorship and team development.

• Strong verbal and written communication skills.

• Ability to drive third-party relationships when required.

• Exceptional problem-solving and analytical skills.

• Human relation skills or combined skills in understanding, developing, and/or motivating people.

CORE COMPETENCIES

Our team is built on strong core values that guide how we work and grow together. We prioritize clear and thoughtful communication, fostering open collaboration across diverse perspectives to achieve shared goals. We approach challenges with curiosity and critical thinking, seeking creative solutions while remaining adaptable in a fast-changing environment. We take accountability for our work and outcomes, holding ourselves to high standards of integrity and professionalism. Above all, we are committed to doing the right thing-treating others with respect, embracing continuous learning, and engaging inclusively across cultures and backgrounds.

LEARN MORE

- Company Website - Transforming Insurance with Duck Creek's SaaS Solutions

- Life at Duck Creek - Life at Duck Creek - Duck Creek

- Benefits & Rewards - Wellbeing & Rewards - Duck Creek

LOCATION & WAYS OF WORKING

Duck Creek is a flexible-first company, offering employees autonomy in how they manage their day-to-day work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations.

This role is aligned to a specific location, and you are expected to reside within reasonable proximity to that location. You will partner with your leader to participate in meaningful in-person moments that support team connection, collaboration, and business priorities.

At the start of your employment, your work may be performed remotely, subject to business needs and company guidelines. As our Flying Together approach continues to evolve, you may be expected to transition to a hybrid work arrangement, including working from a designated office location on a schedule determined by your leader and organizational needs.

The Company reserves the right to modify your work arrangement, including location expectations and in-person requirements, based on business needs, organizational policy, or regulatory considerations.

WHAT WE STAND FOR

Our global team values the unique perspectives each employee brings. Our success is driven by an inclusive culture where everyone can learn from one another, regardless of role or background. This collaborative approach helps us continuously improve our products, services, and systems.

Duck Creek is committed to equal opportunity for all employees and applicants, with decisions based on skills, experience, and achievements-without regard to any protected status.

We strive to lead by example in inclusion, diversity, and equity, creating an environment where employees can be their authentic selves. Our values guide us: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

To learn more: https://www.duckcreek.com/life-at-duck-creek/

AI STATEMENT

To ensure an equitable and consistent process, candidates are expected to complete all interviews based on their own knowledge and experience. The use of AI tools during interviews is not permitted.

PRIVACY NOTICE

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data - Refer Privacy Notice

NOTICE

Duck Creek Technologies does not accept agency resumes.