Services Project Manager III

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information - LinkedIn and Twitter.

TITLE: Services Project Manager III

WHAT YOU’LL DO:

The Services Project Manager III manages key client projects, and is responsible for the coordination and completion of projects on time, within budget and within scope. The Service Project Manager III sets deadlines, assigns responsibilities and monitors and summarizes the progress of a project, and will also be responsible for developing and delivering presentation materials.

• Responsible for managing key client projects
• Ensures all projects are delivered on-time, within scope and within budget

• Defines project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Responsible for developing and delivering presentation materials.
• Develops a detailed project plan to monitor and track progress
• Sets deadlines, assigns responsibilities and monitors and summarizes the progress of a project
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
• Leads meetings with internal and external stakeholders
• Reports and escalate to management as needed
• Creates and maintain comprehensive project documentation
• Develops comprehensive project plans to be shared with clients as well as other staff members
• Develops spreadsheets, diagrams and process maps to document needs

WHAT YOU’VE DONE:

• Bachelor’s degree or higher or equivalent additional years of experience; applicable functional experience in the discipline or a closely related function.
• Practical experience in Services Project Management or a closely related function.
• Demonstrated ability to deliver work of moderate to high complexity in a global software, SaaS, technology, insurance technology, or comparable business environment.
• Experience working independently with limited day-to-day instruction and collaborating across teams is required. Preferred Education and Experience
• Advanced degree, professional certification, or specialized training relevant to Services Project Management.
• Experience improving processes, tools, reporting, controls, or operating practices within the function.
• Experience partnering with distributed teams and stakeholders across regions, business units, or functional areas. Skills, Knowledge, Abilities, and Behaviors
• Applied knowledge of Services Project Management practices, processes, tools, and operating standards.
• Sound analytical judgment and structured problem-solving capability.
• Ability to plan, prioritize, and deliver work against agreed timelines.
• Clear written and verbal communication for technical and business audiences.
• Stakeholder management and cross-functional collaboration.
• Attention to detail and commitment to high-quality work products.
• Ability to interpret data, identify trends, and convert findings into action.
• Process improvement mindset with practical change management awareness.
• Understanding of governance, risk, controls, and policy compliance.
• Customer, partner, or internal service orientation appropriate to the function.
• Adaptability in a dynamic global software company environment.
• Ownership mindset, accountability, and reliable follow-through.
• Professional discretion when handling confidential or sensitive information.
• Ability to learn new systems, tools, methods, and business processes quickly. . Inclusive behaviors that support collaboration, trust, and constructive feedback.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants - to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things - where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

Please let us know if you encounter accessibility barriers with our web content by sending an email to [email protected].

Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

Duck Creek Technologies supports a Flex First work environment and employs team members across Canada. To support transparency and consistency, we maintain defined compensation ranges based on validated market data, internal equity, and regional considerations.

The expected salary range for this position is between $92,200 and $131,700 CAD, which reflects a good-faith estimate of the compensation range Duck Creek Technologies would expect to pay for this role at the time of posting.

Actual compensation is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, in accordance with applicable provincial laws.

This position may also be eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Duck Creek Technologies is committed to pay transparency and complies with applicable provincial pay transparency requirements.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist-not replace-human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package for Canadian employees, which includes:

• Flexible work environment
• Employer-sponsored health, dental, and vision benefits
• Life and disability insurance
• Retirement savings support, including an RRSP program (3% employer match)
• Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards
• Employee Assistance Program (EAP)

Benefit eligibility and specific offerings may vary based on role, location, and applicable provincial requirements.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.