Program Coordinator

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality, curiosity, and a passion for lifelong learning. As the Education Program Manager at the Duke Lemur Center, you'll play a critical role in connecting our guests, volunteers, students, and community partners to one of the world's leading centers for lemur research, conservation, and education.

In this highly visible role, you'll help create meaningful educational experiences that inspire action, advance conservation awareness, and foster a deeper understanding of the Duke Lemur Center's mission. You'll collaborate with dedicated colleagues, university partners, researchers, educators, volunteers, and community stakeholders to deliver exceptional programs that engage diverse audiences.

Be Bold.

As the Education Program Manager, you will lead the day-to-day operations of the Duke Lemur Center Tour Program while driving innovation, educational excellence, and exceptional visitor experiences. This position supports all three pillars of the Duke Lemur Center's mission through strategic leadership, community engagement, and educational program development.

What You'll Do

Educational Program Leadership

• Develop engaging, educational, and mission-driven public programs that inspire guests and support the Duke Lemur Center's conservation, research, and education goals.
• Ensure all educational offerings maintain consistent branding, messaging, and high-quality visitor experiences.
• Implement strategic initiatives that elevate educational programming and strengthen the Center's reputation as a national and international leader in environmental education.
• Continuously assess and enhance program effectiveness through visitor feedback, surveys, and data-driven improvements.

Volunteer and Tour Program Management

• Recruit, train, and support a diverse and inclusive team of volunteer tour guides capable of serving approximately 30,000 annual visitors.
• Design and deliver ongoing training programs that ensure accurate and engaging interpretation of Duke Lemur Center programs, research, and conservation efforts.
• Establish performance evaluation processes that provide tour guides with timely, constructive feedback and professional development opportunities.
• Maintain high standards of customer service and visitor engagement throughout all tour experiences.

Partnership Development and Collaboration

• Build and strengthen educational partnerships across Duke University and within the broader community.
• Collaborate with faculty, researchers, and academic departments to create educational opportunities for undergraduate and graduate students.
• Partner with the Research Manager to ensure educational content accurately reflects the breadth and impact of Duke Lemur Center research initiatives.
• Foster collaborative relationships that expand the reach and impact of educational programming.

Visitor Experience Excellence

• Monitor guest satisfaction and visitor feedback to identify opportunities for continuous improvement.
• Implement enhancements that support exceptional customer service and memorable educational experiences.
• Serve as a steward of the Duke Lemur Center brand by ensuring educational content remains accurate, engaging, and mission-aligned.

Choose Duke.

At Duke, you'll join a world-renowned institution committed to education, research, conservation, and community engagement. You'll have the opportunity to influence how thousands of visitors experience the Duke Lemur Center each year while contributing to a mission that has global impact.

You'll work alongside passionate professionals dedicated to advancing scientific discovery, conservation efforts, and public understanding of our natural world. Through your leadership, you'll help cultivate meaningful connections between people, wildlife, science, and environmental stewardship.

What You'll Bring

Required Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Ready to Make a Difference?

Join the Duke Lemur Center and help inspire the next generation of conservationists, scientists, and environmental stewards. Apply today and become part of a team dedicated to education, discovery, conservation, and creating meaningful experiences that have a lasting impact.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $45,661.00 to USD $73,140.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [email protected]; phone: 919-668-1267).