Advertising Operations Associate

Advertising Operations Associate

Medelin | Colombia | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

About the Role

We’re looking for an Advertising Operations Associate to support the delivery of Insight-Led Media Planning, Targeting and Measurement services across the Americas. Working within our Medellín Centre of Excellence, you’ll execute essential media processes, maintain high standards of data quality and help ensure campaigns and measurement outputs are delivered accurately and on time.

This is an opportunity to build practical expertise across retail media, campaign execution, targeting and measurement. You’ll use established methodologies, tools and best practices while working with colleagues across Media Planning, Analytics, Sales and Retail Media to help clients maximise the value of their media investments.

What You'll Be Doing

You’ll support the accurate, efficient delivery of media activity across on-site and off-site channels, contributing to a scalable and consistently high-quality service.

• Execute campaign setup, targeting requests, audience creation and operational workflows in line with agreed processes and service levels.
• Perform quality assurance checks across targeting, reporting and campaign deliverables, identifying discrepancies or operational risks and helping to resolve them.
• Support the preparation and validation of media measurement reports, maintaining accurate campaign records and project documentation.
• Collaborate with Media Planning, Analytics, Sales, Retail Media and external vendors to coordinate work and deliver campaigns accurately and on time.
• Contribute to user acceptance testing, process improvements and automation opportunities for new tools, methodologies and measurement solutions.

What We're Looking For

You’ll bring a careful, organised approach and an interest in how data and media come together to create better outcomes for retailers, brands and their customers.

• Fluent English and clear communication skills, with the confidence to work collaboratively across different teams and markets.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• Basic analytical and problem-solving skills, with the ability to recognise issues, investigate discrepancies and follow defined resolution processes.
• The ability to organise and manage multiple tasks within established workflows, priorities and deadlines.
• An interest in media, retail, shopper marketing and data-driven decision-making. Exposure to digital marketing, analytics, customer support, media operations or process improvement would be beneficial.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process - please let your recruiter know what adjustments would help.

Colombia benefits

• Healthcare and protection: Medical cover through Suramericana, with 100% of employee coverage and 80% of eligible dependent coverage funded by dunnhumby. Life Assurance provides 2x annual salary up to COP 1.2 Billion max.
• Pension and support: Employees contribute 4% to the Statutory Pension Solidarity Fund, with an additional 1-2% at applicable earnings levels, and dunnhumby contributes 12%. The Employee Assistance Program includes up to six free professional counselling sessions.
• Hybrid-working support: Two meal vouchers per week of COP 35,000.00 per working day, a monthly transportation allowance of COP 292,500.00 for grades G1 - G3, and an internet allowance of COP 66,000.00 per month.
• Time off: 20 days’ holiday per year in addition to 18 bank holidays, an early finish at 14:00 on the final Friday of each month, a birthday day off and additional loyalty days based on service.
• Additional benefits: A Prima Bonus equal to 100% of Gross Monthly Salary, with 50% paid in June and 50% in December, plus access to the dh Wellness hub and Compensar for Medellín colleagues.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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