ERP Administrator I

Summary/Objective

The ERP Administrator I supports the administration, maintenance, and improvement of Graphic Products’ Acumatica ERP environment. This position provides first-line user support, assists with system configuration and security, performs testing, maintains documentation, and supports data quality and system integrations.

Working with IT and business users, the ERP Administrator I helps resolve system issues and ensures the ERP environment supports company operations effectively, reliably, and securely.

Essential functions

ERP Administration and Support

• Assist with daily administration and support of Acumatica ERP under the guidance and oversight of senior IT staff.
• Provide first-line support and troubleshoot functional and technical issues.
• Document findings, resolve routine problems, and escalate complex issues.
• Assist with system configuration and routine administrative changes.
• Identify recurring issues and opportunities for improvement.

User and Security Administration

• Create and maintain authorized ERP user accounts.
• Assist with roles, permissions, and access reviews and configuration.
• Support compliance with company security and access requirements.

Business Process Support

• Work with Accounting, Manufacturing, Sales, Operations, and other departments to understand ERP-related processes.
• Gather and document requirements for system changes.
• Identify opportunities to improve processes using existing ERP capabilities.
• Help translate business needs into configuration or enhancement requests.

Testing and Change Management

• Test ERP configurations, enhancements, integrations, and updates.
• Perform validation and regression testing.
• Help users test changes affecting their processes.
• Support implementation and adoption of approved changes.
• Assist with ERP upgrades, and improvement projects.

Data and Reporting Support

• Help maintain accurate and consistent ERP data.
• Assist with data imports, exports, and validation.
• Help support data flows between Acumatica and connected systems.
• Help maintain data standards across business applications.
• Assist users with ERP reports, inquiries, and data extracts.
• Use Excel and other tools to analyze and validate data.
• Develop knowledge of ERP database structures and relationships.

Documentation and Training

• Maintain procedures, configuration records, troubleshooting notes, and knowledge articles.
• Document recurring problems and resolutions.
• Create instructions for common ERP processes.
• Assist with user training and promote consistent system practices.

Required Skills/Abilities:

• Basic knowledge of ERP systems, databases, or business applications.
• Strong analytical, troubleshooting, and organizational skills.
• Strong attention to detail and data accuracy.
• Effective written, verbal, and customer-service skills.
• Ability to document technical and business processes clearly.
• Proficiency with Microsoft Excel and Microsoft 365.
• Ability to learn Acumatica and related business systems.
• Ability to manage multiple assignments and work with technical and non-technical users.

Preferred qualifications

• Experience with Acumatica or another ERP platform.
• Familiarity with SQL, data imports, APIs, or system integrations.
• Exposure to accounting, manufacturing, inventory, purchasing, order processing, or warehouse operations.
• Experience with reporting or business-intelligence tools.
• Previous help desk, application support, internship, or business-systems experience.

Key competencies

• Analytical problem-solving
• Attention to detail
• Customer-service orientation
• Technical curiosity
• Clear documentation and communication
• Business-process and data-quality awareness
• Organization and prioritization
• Independent and collaborative work
• Willingness to learn and accept increasing responsibility

Physical demands/Work Environment:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Required education and experience

• Associate or bachelor’s degree in Information Technology, Information Systems, Business, Accounting, or a related field; or equivalent education and experience.

Salary range

$80,000.00 to $90,000.00 per year