Senior Automation Engineer

Job Description:

Role Summary

The Senior Automation Engineer is responsible for designing, deploying, and maintaining scalable infrastructure automation across compute and cloud domains. This role leads DevOps-driven practices, IaC tooling (Ansible, Terraform), and provides governance-compliant automation modules to support OS provisioning, patching, monitoring, and recovery processes.

Key Responsibilities

· Design and implement reusable automation frameworks (IaC, Ansible).

· Develop enterprise-grade playbooks for OS, patching, storage, and backup automation.

· Integrate automation into CI/CD toolchains and approval workflows.

· Ensure governance compliance and documentation of all automation code and pipelines.

· Mentor junior engineers and support teams on best practices.

· Collaborate with monitoring and ITSM teams to auto-remediate common alerts.

Required Skills

· Expert in Ansible, Terraform, scripting languages (PowerShell, Python).

· Familiarity with Azure DevOps, Git, ServiceNow integration.

· Knowledge of OS provisioning, backup, and performance automation.

· Strong documentation and governance orientation.

Qualifications and Certifications

· Bachelors in engineering or computer science.

· 7+ years in IT automation roles with leadership in IaC delivery.

· Certifications: HashiCorp Terraform Associate, Red Hat Ansible Automation Platform, ITIL v4.

DXC Platform Proficiency (Required)

· DXC ROMS (Reusable Orchestration Modules) - primary automation orchestration platform: agentless architecture, RHEL base OS, PostgreSQL database, Jenkins pipelines, Ansible playbooks versioned in Git

· Execution modes: scheduled, human-triggered, ticket-triggered (PARES), mail-triggered (MaMI), API-based

· HA deployment: RHEL Pacemaker clustering, PostgreSQL synchronous replication

· DXC Arise - Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment

· DXC OASIS - Single pane of glass management plane for cross-platform analytics

Observability-Driven Automation (Required)

· Dynatrace closed-loop automation: Davis AI detection → webhook → ROMS → Ansible playbook execution → Dynatrace Metrics API validation

· SolarWinds-triggered network automation: NPM/NTA events → ServiceNow workflows → Ansible playbooks for:

· WAN degradation diagnostics

· Port flap triage (approval-gated port bounce)

· AP recovery and client rebalancing

· Configuration drift detection and baseline restore (NCM)

· BGP neighbor failure diagnostics

· Pre-meeting wireless readiness validation

· Bridge AIOps - event correlation feeding automation triggers

Automation Factory Operating Model

· This role operates within the DXC Automation Factory - a 10-person squad using Agile/Scrum delivery (sprint planning, backlog prioritization, controlled releases).

· Squad composition: Automation Factory Lead, Platform Architect (ServiceNow/Dynatrace), Platform Engineers (3), Automation Engineers (2), DEX Automation Engineers (2), Scrum Master (1).

· Automation is opt-in per use case - no production behavior change without Maaden’s explicit authorization.

ServiceNow Integration (Detailed)

· All automation workflows must integrate with Maaden’s ServiceNow instance:

· Incident auto-creation with diagnostic data

· Change requests with pre-checks, back-out plans, post-validation

· Approval gates via ServiceNow task toggles and standard change templates

· Full evidence trail: what, where, when, outcome, attachments

· CMDB accuracy ≥97% as a prerequisite for automation targeting

Governance & Compliance

· NCA (National Cybersecurity Authority) and NDMO regulatory compliance

· All write actions are approval-gated via ServiceNow

· Pre-checks, back-out plans, and post-validation mandatory for every automated action

· Year 1 target: 40% incident auto-remediation; Year 3 target: 100% eligible categories

Additional Technical Skills (Required)

· Jenkins - pipeline orchestration and CI/CD for automation releases

· Git - version control with tagging and semantic versioning

· Python - scripting for custom automation and API integration

· PowerShell - Windows automation (WinRM-based execution via ROMS)

Language

· Bilingual Arabic and English proficiency required.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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