Receptionist

Key Responsibilities and Duties

1. Guest Reception and Registration

• Greet arriving guests warmly and provide necessary information.

• Accurately enter guest details into the system and complete check-in procedures.

• Issue room keys or access cards and inform guests of their room numbers.

• Efficiently and accurately process check-out procedures when guests depart.

2. Cashiering and Billing

• Generate and present accurate invoices/bills for room charges and additional services (e.g., dining, purchases).

• Accept cash, credit cards, and alternative payment methods while executing precise billing.

• Prepare and submit daily cash reports to the manager.

• Properly file and organize payment vouchers and receipts.

3. Communication and Information Services

• Answer and transfer phone calls professionally, and record messages.

• Provide accurate information regarding guest house services and general inquiries.