Application Support Analyst
Confirmed on the employer's own hiring board on Oct 1, 2026. First seen by Alion on Aug 31, 2026.
Job Purpose:
You will provide technical support and maintenance for our business-critical applications, ensuring they run efficiently and meet the needs of our clients. Your expertise in troubleshooting, problem-solving, and collaboration will be essential in delivering timely and reliable support to our clients and stakeholders.
Specific Responsibilities:
Demonstrate client-first approach in all tasks and strive for delivering exceptional client experiences
Troubleshoot and diagnose application issues to identify a workaround/solution to mitigate and/or resolve the impact
Perform proactive monitoring & respond to application related alerts
Conduct root cause analysis (RCA) for recurring issues and major incidents, to identify corrective and preventive actions and areas for process improvement
Ensure tickets are updated at regular intervals with quality status updates until closure
Execute service requests such as configuration updates, data updates, report generation etc.
Support product releases as needed
Collaborate with development teams, infrastructure, third-party vendors and other internal stakeholders as needed
Maintain technical documentation, including SOPs (Standard Operating Procedures), configuration, and troubleshooting guides
Execute test plans following patching and other activities ensuring application quality and stability
Participate in post-implementation reviews, identifying lessons learned and areas for improvement
Support Business Continuity, Disaster Recovery, Penetration Tests, Upgrade related activities etc. as needed
Work in a round-the-clock shift model providing 24/7 support. Participate in on call rotations on holidays and weekends
Support auditing requirements
Ensure compliance with IT policies, procedures, and standards, as well as industry regulations and best practices
Stay current with industry trends, best practices, and emerging technologies, applying this knowledge to improve application support capabilities
Knowledge, Skills & Experience:
1-3 years of overall experience, with at least 1 year of experience in application support, technical support, or a similar role.
Cloud Skills (AWS, Azure & GCP): Hands-on experience supporting applications hosted on AWS, Azure, and Google Cloud Platform (GCP).
Familiar with virtual machines, containers (Docker/Kubernetes), networking basics (load balancers, DNS), IAM/user access, and cloud databases. Comfortable using cloud monitoring and logging tools (CloudWatch, Azure Monitor, GCP Operations Suite) to investigate issues and support incident and change management. Multi-cloud exposure preferred.
Experience with database management systems (e.g., SQL Server, PostgreSQL, MySQL, MongoDB, Oracle).
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and interpersonal skills, with ability to work with technical and non-technical stakeholders.
Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
Good to Have:
Strong scripting skills (e.g., PowerShell, Bash, Perl)
Experience with one or more programming languages (e.g., Java, .NET, Python)
ITIL knowledge of IT service management best practices
Other Contextual Information/Special Features:
This team supports our global environment (Australia, UK, Canada, South Africa), these open vacancies primarily will support Australia so shift times will be between 6pm - 3am SAST.
This position is fully remote.