Sr Customer Success Manager

Dynatrace • English • Cybersecurity • Health Care • 4 days ago
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Salary
≈ $43k – $102k per year (Estimated)
Location
Hybrid (Vienna, Austria)
Seniority
Senior · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 16, 2026.

Overview
Company
Impact
Profile match

Dynatrace

Headquartered in Boston, Massachusetts, Dynatrace is a leading software company specializing in unified observability, application performance monitoring (APM), and artificial intelligence for IT operations (AIOps). The platform combines automated cloud infrastructure monitoring, deep application analytics, and digital experience management to provide enterprises with real-time insights into complex cloud-native environments. Serving large organizations worldwide, it helps technology teams optimize system performance, secure workloads, and automate IT operations.
dynatrace.com • HQ: Boston, United States • Information Technology • Cybersecurity • Internet Services • Health Care • Website Monitoring • Application Security • Observability & APM • Est. 2005
Tech stack of Dynatrace
Backed by Garage Capital

Join Dynatrace, a leader in unified observability and security. As a Senior Customer Success Manager, you will be responsible for driving customer adoption of our SaaS/Managed product portfolio, owning renewal strategy, and building brand awareness. You will work closely with sales teams and act as a trusted advisor to our customers. The ideal candidate will have 3-5+ years of relevant experience, strong business acumen, and excellent communication skills in English and German.

Missions

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
  • Own renewal strategy and subsequent on-time renewal of subscription(s) for assigned named accounts.
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
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