Lead Engineer – Multi-Platform Endpoint

Role: Unified Communications Engineer

Reporting to: Principal Workspace Platform Architecture and Engineering

Role type: Manager

Role Purpose

As the Multi-Platform Endpoint Engineer, you are accountable for providing architecture, engineering, management, and lifecycle support across enterprise Windows, macOS, and Linux client estates.

Operating as a multi-OS engineering specialist, you will ensure equal operational rigor across non-Windows and Windows devices. By administering management tools like JAMF Pro, Landscape, and Intune, you will maintain lifecycle upgrade programs, enforce device configuration standards, and maximize cross-platform user experience.

In this role, you will lead and manage the following domains:

Multi-OS Endpoint Solutions: Architecting and engineering cross-platform client management solutions across Windows, macOS, and Linux.

macOS & Linux Engineering: Leading engineering, configuration, and app deployment activities for Apple macOS and Linux desktop estates.

Platform Lifecycle & Upgrades: Managing operating system lifecycle roadmaps, major version upgrades, and hardware refresh frameworks.

Endpoint Management Tooling: Maintaining and tuning management platforms including JAMF Pro, Canonical Landscape, and cross-platform management agents.

Reliability & User Experience: Monitoring multi-platform system performance, ensuring client agent health, and driving future workplace technology adoption.

Key Skills & Qualifications

Bachelor’s degree in computer science, System Administration, Information Technology, or related field (or equivalent practical experience). A minimum of 5-7 years' hands-on systems engineering experience managing heterogeneous endpoint fleets (macOS, Linux, Windows) in enterprise environments. Advanced proficiency in JAMF Pro, Shell/Bash scripting, Python, Apple Business Manager (ABM), and Linux desktop administration. Certified Jamf Pro Admin (CTA/CCA) or equivalent Apple/Linux professional certifications are highly desirable.

Multi-OS Engineering Mastery

Deep technical comprehension of macOS internals (plist, mobileconfig, zsh), Linux distributions (Ubuntu/RedHat desktop management), and Windows baselines.

Tooling & Technical Proficiency

Hands-on engineering proficiency in JAMF Pro, Canonical Landscape, Intune, Apple Business Manager, Shell scripting, Python, and Git version control.

Risk Management & Multi-OS Patching

Ability to structure zero-day vulnerability patching across non-Windows OS estates without breaking native developer workflows.

Governance & Fleet Standards

Experience defining unified device compliance policies, configuration profiles, and software catalog governance across diverse operating systems.

Service Delivery & Operational Support

Track record of delivering seamless macOS and Linux engineering support, maintaining client health, and eliminating platform disparities.

Data Analysis & Performance Monitoring

Ability to query multi-platform telemetry, monitor agent enrollment stability, and track hardware performance health.

Stakeholder Management & Developer Alignment

Effective communicator skilled in collaborating with engineering, developer, and creative teams using non-Windows devices.

Cross-Domain Security Collaboration

Partnering with security engineers to ensure seamless deployment of EDR tools (Defender) and disk encryption (FileVault/LUKS) on macOS/Linux.

Technical Execution & Problem Solving

Proven capability to debug complex operating system level issues, kernel extensions, and system permissions across platforms.

Continuous Improvement & Automation

Focus on building automated enrollment workflows, custom configuration profiles, and self-service application catalogs.

Key Accountabilities & Success Measures

macOS & Linux Platform Engineering

Accountability: Manage, configure, and maintain enterprise JAMF Pro and Linux management tooling for automated device enrollment and software management.

Success Measures: 100% automated zero-touch enrollment for macOS via ABM and JAMF; >98% enrollment compliance across all active non-Windows devices.

Lifecycle Management & OS Upgrades

Accountability: Plan and execute annual major OS upgrade campaigns for macOS and Linux device fleets.

Success Measures: >90% of global macOS fleet updated to current or N-1 supported operating system within 90 days of general release.

Cross-Platform Reliability & Security Alignment

Accountability: Ensure security agents, disk encryption policies, and compliance guardrails are fully functional across Windows, macOS, and Linux fleets.

Success Measures: 100% compliance with corporate FileVault/LUKS/BitLocker encryption requirements; >98% security agent health across all OS platforms.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.