Waitress

• Welcome guests warmly and professionally upon arrival.\
• Handle guest check-in and check-out procedures accurately and efficiently.
• Attend to walk-in customers, telephone calls, WhatsApp messages, and other guest enquiries.
• Provide information about room availability, room rates, hotel facilities, services, and policies.
• Manage room reservations, bookings, cancellations, and extensions in accordance with company procedures.
• Must be courteous, disciplined, honest, punctual, and customer-oriented.
• Must be willing to work shifts, weekends, public holidays, and other scheduled hours as required by hotel operations.The successful candidate must maintain a neat, attractive, and professional appearance suitable for a hospitality environment. This includes:
• Wearing the approved company uniform correctly and maintaining it in good condition.
• Maintaining good personal hygiene, neat hair, and a clean, well-groomed appearance.
• Demonstrating confidence, warmth, courtesy, and a welcoming attitude.
• Using polite language and maintaining appropriate body language when attending to guests.
• Avoiding conduct that could negatively affect the hotel's image or guest experience. Performance will be assessed based on:
• Guest satisfaction and the quality of customer service.
• Accuracy of reservations, guest records, and financial transactions.
• Professional conduct, personal presentation, and punctuality.
• Ability to perform both receptionist and waitress duties effectively.

Requirements:

• A minimum of 1 year of experience
  
• A minimum of an SSCE