Associate Director, Quality

Purpose of Job

As the primary owner of the finished goods quality module, this role takes end-to-end ownership of full-lifecycle finished goods quality management - spanning supplier quality system assessment, supplier capability building and continuous improvement, new product development, pilot production verification, mass production quality control, shipment release, and post-market quality continuous improvement. The position oversees team management, business decision-making, risk control and cross-functional collaboration, ensuring stable, compliant and controllable finished goods quality, and supporting the strategic implementation of the quality department, business development and sustainable high-quality brand development of the company.

Primary Duties and Responsibilities

1.Strategy Implementation & Process Optimization

• Translate the company quality strategy and annual targets into detailed execution plans for the finished goods quality team.
• Establish and continuously optimize the end-to-end closed-loop quality management system covering the full lifecycle of finished goods; define responsibilities, authorities, control standards and operational procedures for each phase, and enable effective execution from strategy to delivery.
• Continuously improve management and communication workflows to enhance operational efficiency, resolving pain points such as unclear role definition, fragmented multi-party interfaces and management gaps.

2.End-to-End Finished-Goods Quality Oversight

• Take overall ownership of quality management across all finished-goods business modules, covering full-scope scenarios including supplier quality system assessment and capability enhancement, new product development, pilot-run validation, mass-production control, finished-goods inspection, batch release, non-conforming material disposition, and closed-loop resolution of consumer complaints.
• Design and coordinate workstreams for different business modules within the finished-goods quality team to achieve resource synergy, and drive standardized, systematic and strategic deployment of quality initiatives.

3.Business Decision-making and Efficiency Trade-off

• Own core quality decisions for the finished-goods module, including risk assessment of supplier quality systems, quality deviation evaluation, non-conforming material disposition, as well as risk review and adjudication for potential product quality issues.
• Govern internal decision-making criteria, nimbly balance quality compliance baseline against business delivery timelines, and effectively support the company’s business growth requirements.

4.Cross-Functional Alignment & Stakeholder Liaison

• Act as the primary internal and external interface for finished-goods quality; routinely engage key stakeholders including R&D, Procurement, Planning & Logistics, and suppliers to efficiently drive day-to-day activities for the quality function.
• Facilitate communication on new-product quality design, corrective actions for critical quality issues, closed-loop management of consumer complaints, and response to finished-goods supplier quality incidents. Unify communication output criteria to mitigate information discrepancy and improve overall collaboration efficiency.

5.Risk Control & Continuous Improvement

• Leverage quality KPI monitoring and issue retrospectives to enable proactive risk early-warning and pre-emptive intervention, so as to mitigate quality incidents, consumer complaints and brand reputation damage.
• Lead cross-functional improvement initiatives for recurrent and systemic quality issues, iterating quality standards and operational procedures on an ongoing basis to deliver sustained and steady improvements in finished-goods quality.

6.Team Management & Talent Development

• Take overall charge of day-to-day operations of the finished-goods quality team, including task assignment, priority alignment, progress oversight and performance management.
• Develop team-specific skill training frameworks and competency models to target capability gaps, nurture key talents and build up the talent pipeline, and continuously strengthen the team’s professional competence and problem-solving capabilities.

Education/Knowledge/Experience

Minimum request:

• Bachelor's degree or above in Quality Management, Engineering, Chemistry, or related discipline.
• 8+ years of quality management experience in finished product quality, supplier quality, or manufacturing quality within FMCG, cosmetics, pharmaceutical, medical device, or related regulated industries.
• 3+ years of team management experience.

Competency:

• Strong knowledge of quality management systems (ISO 9001, ISO 22716, GMP, or relevant industry standards).
• Proficiency in quality tools: FMEA, CAPA, root cause analysis, SPC, statistical analysis.
• Excellent cross-functional communication and stakeholder management skills.

Relevant knowledge demand:

• In-depth understanding of finished goods full-lifecycle quality management.
• Familiarity with supplier audit and qualification methodologies; Familiar with quality management workflows throughout new-product development.
• Data-driven decision-making and risk assessment capabilities.