Super App Digital Operations Analyst.Super App Digital Services
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 3, 2026. e& Egypt scores B on the Alion truth index.
Job Purpose
Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues
Launching new digital capabilities that adds value to the Digital consumer journey
Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels
Report To Position Name
Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning &
immediate resolution of spotted issues
Handling the day to day operational digital issues that impact customer experience & core digital
services fulfilment
Spot Digital Issues by running proper reports to detect any malfunctioning services
Work closely with CC & all customer facing entities to gather issues/alarms
Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to
promptly spot any issues
Work with Digital business owners to understand the consumer digital pain & work on proposals
to fix
Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance
Develop proper dashboards that measures digital performance & raises prompt red flags & work
with DWH to ensure data automation
Give visibility & periodic status updates on Digital operational to management in the right forums
Launching new digital capabilities that adds value to the Digital consumer journey
Design & Come up with new capabilities based on the understanding of Digital platforms
Work with IT for complete implementation of the new capabilities from idea generation till
delivering & handing over to business owner
Report the progress of the newly launched capabilities to ensure proper functioning & consumer
acceptance
Launching new digital analytics tool that supports Digital business owners & enrich the visibility of
consumer behavior across all digital channels
Introduce new reporting digital platforms & work with all relevant stakeholders starting from
requirements gathering till launch
Own the integration of external reporting engines with Etisalat DWH
Job Purpose
Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues
Launching new digital capabilities that adds value to the Digital consumer journey
Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels
Report To Position Name
Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning &
immediate resolution of spotted issues
Handling the day to day operational digital issues that impact customer experience & core digital
services fulfilment
Spot Digital Issues by running proper reports to detect any malfunctioning services
Work closely with CC & all customer facing entities to gather issues/alarms
Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to
promptly spot any issues
Work with Digital business owners to understand the consumer digital pain & work on proposals
to fix
Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance
Develop proper dashboards that measures digital performance & raises prompt red flags & work
with DWH to ensure data automation
Give visibility & periodic status updates on Digital operational to management in the right forums
Launching new digital capabilities that adds value to the Digital consumer journey
Design & Come up with new capabilities based on the understanding of Digital platforms
Work with IT for complete implementation of the new capabilities from idea generation till
delivering & handing over to business owner
Report the progress of the newly launched capabilities to ensure proper functioning & consumer
acceptance
Launching new digital analytics tool that supports Digital business owners & enrich the visibility of
consumer behavior across all digital channels
Introduce new reporting digital platforms & work with all relevant stakeholders starting from
requirements gathering till launch
Own the integration of external reporting engines with Etisalat DWH
QUALIFICATIONS_ESSENTIAL
Knowledge:
Good Communication and presentation skills
Problems solving and analytical thinking
Time Management skills
Customers and results oriented
Basic telecom technical knowledge
Focus on Customer Centricity & understanding consumer behaviors
Details oriented & excellent follow up skills
QUALIFICATIONS_DESIRABLE
Solid telecom technical skills and awareness with Etisalat technical architecture
EXPERIENCE_ESSENTIAL
5+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
N/A
QUALIFICATIONS_ESSENTIAL
Knowledge:
Good Communication and presentation skills
Problems solving and analytical thinking
Time Management skills
Customers and results oriented
Basic telecom technical knowledge
Focus on Customer Centricity & understanding consumer behaviors
Details oriented & excellent follow up skills
QUALIFICATIONS_DESIRABLE
Solid telecom technical skills and awareness with Etisalat technical architecture
EXPERIENCE_ESSENTIAL
5+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
N/A