Sr. DevOps Engineer - Zelle

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position designs, develops, tests and maintains infrastructure as code, CICD patterns, Configuration Management and containerized product applications, providing technical leadership and hands-on support for internal systems.

Essential Functions

• Design, develop, document, test and debug new and existing Configuration management patterns and infrastructure as code.

• Design, create and maintain comprehensive policies and technical documentation of best practices for all implemented system configurations ensuring efficient planning and execution.

• Perform requirements analysis and design a model for Infrastructure and application flow.

• Conduct design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications (based on conceptual design and business requirements).

• Identify and evaluate new technologies for implementation. Recommend and implement changes to existing hardware and operating system infrastructure including patches, users, file systems and kernel parameters. Seek out and implement new technologies to continually simplify the environment while improving security and performance.

• Analyze results, failures and bugs to determine the causes of errors and tune the automation pipeline to fix the problems to have desired outcome.

• Diagnose and resolve hardware related server problems (failed disks, network cards, CPU, memory, etc.) and act as escalation point to troubleshoot hardware and operating system problems and suggest possible performance tuning.

• Consult with end user to prototype, refine, test, and debug programs to meet needs.

• Proactively monitors health of environment and act on fixing any issues and improves the performance of environments.

• Coaching and mentoring staff on team policies, procedures, use cases and best patterns.

• Support and maintain products and add new features.

• Participate in and follow change management processes for change implementation.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

For Kubernetes Focus Only:

• Design/Implement container orchestration platform in a hybrid cloud environment.

• Ensure that container orchestration platform is regularly maintained and released to production without downtime.

For Cloud Focus Only:

• Lead infrastructure-as-code projects, designing APIs and building tools to be used by engineering teams for reliable and repeatable cloud deployments
• Implement abstractions to simplify the complexities of cloud providers (AWS), open-source technologies (Kubernetes), and internal EWS infrastructure
• Obsess about the usability of the systems you build, allowing engineers to have an intuitive and predictable experience working with infrastructure at scale
• Troubleshooting complex infrastructure problems, often spanning multiple layers of the stack and requires working with multiple teams
• Experience designing cloud infrastructure for robustness, security, and observability
• Expertise in infrastructure-as-code tools such as Terraform, Ansible, and continuous deployment pipelines
• Expertise in AWS foundations including compute, networking, storage, observability and security. Experience in automating AWS services using Terraform and Ansible. Experience in highly scalable distributed datacenter or cloud computer systems (AWS, Azure, VM)
• Strong knowledge of AWS services (EC2, IAM, ELB, Route53, S3, Lambda, Cloud Formation, DynamoDB)
• Experience architecting Kubernetes based systems
• Container orchestration - Kubernetes, TKGi, EKS, ECS
• Proficient with using and debugging networks, DNS, HTTP, TLS, load-balancing, build systems, Linux, and Docker
• Experience in building CI/CD pipelines
• Experience building and scaling Workflow pipelines
• Experience in data center operations, monitoring, alerting and notifications

Minimum Qualifications

• Education and/or experience typically obtained through completion of a Bachelor’s Degree in Computer Science or equivalent certifications.

• Typically minimum of 5 or more years of related experience.

• Demonstrated prior DevOps, software engineering or related experience.

• Ability to work on multiple projects and general understanding of software environments and network topologies

• Able to facilitate technical design sessions

• Minimum of 3 years of experience in modern application design patterns

• Solid understanding of an iterative software development process

• Ability to use Linux administration command line programs and create/edit scripts

• Knowledge of one or more of the tools - Chef, Ansible, puppet.

• Knowledge of one or more of the tools - IAC, Containerization and orchestration (Terraform, Docker & Kubernetes)

• Experienced with security and encryption protocols.

• Knowledge of one of the cloud infrastructure providers - AWS, GCP and Azure

• Must be able to work different schedules as part of an on-call rotation.

• Background and drug screen.

Preferred

• Certification in Terraform, AWS, and Kubernetes

• AWS, Azure (and/ or other cloud-based) certification(s) strongly preferred

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:

San Francisco, CA in USD per year is: $128,000 - $156,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.