Client Advisory Services Manager

Description

Overview

Lead our Client Advisory Services team-a specialized group of insurance industry experts focused on unlocking maximum customer value from Earnix software. You'll own both the strategic maturity assessment process and the advisory function that empowers our customers and PS consultants to implement and leverage Earnix for competitive advantage in pricing and underwriting.

What You'll Do

Own the Maturity Assessment Strategy

Design, develop, and maintain the customer maturity assessment framework and methodology that identifies improvement opportunities in pricing and underwriting processes

Oversee all aspects of the assessment-from content development and customer delivery through to measurable business impact

Create and evolve customer-facing artifacts (assessments, scorecards, roadmaps) that translate technical findings into actionable business recommendations

Partner with other regional leadership to ensure assessment consistency, quality standards, and continuous improvement across regions

Lead and Mentor a Specialized Advisory Team

Build and manage a high-performing team of experienced SMEs with deep insurance industry backgrounds

Foster a culture of expertise, innovation, and collaborative problem-solving

Develop your team's capabilities in complex Earnix implementations and advanced use cases

Serve as Center of Excellence on Customer Value Realization

Apply a deep understanding of Earnix software offerings present a roadmap to additional customer value

Advise PS Consultants on complex, non-standard implementations and innovative approaches to maximize customer value

Elevate implementation quality across the PS organization by sharing insights from your team's specialized work

Identify patterns and opportunities to expand value realization across the customer base

Drive Measurable Customer Outcomes

Guide customers through assessments that demonstrate how Earnix can improve their pricing strategy, underwriting processes, and overall competitive positioning

Ensure each customer engagement translates into concrete value-whether through process optimization, pricing improvements, or operational efficiency

Partner with account teams to embed value realization into customer success and renewal strategies

Identify and scope paid advisory projects with customers seeking strategic guidance on pricing and underwriting transformation, ensuring engagements are clearly resourced and tied to measurable outcomes

Deliver advisory engagements that validate assessment recommendations, deepen customer relationships, and build repeatable, scalable advisory service offerings

Requirements

Requirements

You'll do it using:

Deep insurance industry expertise with 12+ years of progressive experience in P&C insurance operations, pricing, or underwriting (or equivalent in insurance-adjacent consulting)

5+ years of insurance consulting experience designing and executing process assessments, building maturity models, and developing strategic recommendations for insurers on pricing and underwriting transformation

Customer-facing communication skills to translate complex technical and analytical concepts into clear business value for C-suite and operations teams

Program and project management to oversee assessment design, delivery, and tracking of customer outcomes across regions

Cross-functional insurance process knowledge with the ability to advise on interconnected workflows spanning pricing, underwriting, and other insurance functions

Data analysis and business acumen to interpret performance metrics, identify trends, and make evidence-based recommendations

Training and knowledge transfer expertise to develop your team and drive adoption of new assessment approaches

Proficiency with presentation tools and documentation to create high-quality, branded customer artifacts and internal reports

You'll excel by:

Strategic vision and insight into insurance industry transformation; the ability to see where customers are today and guide them toward competitive advantage

Proven leadership at a team level with demonstrated success building, developing, and retaining high-performing technical teams (mentoring, succession planning, capability building)

Executive presence and influence to align cross-functional partners (EMEA teams, sales, customer success, PSCs) around shared goals without direct authority

Intellectual curiosity and continuous improvement mindset - you stay current on industry trends, Earnix product evolution, and emerging customer needs

Customer empathy combined with business rigor - you balance "what the customer needs" with "what drives measurable business outcomes"

Attention to quality and consistency while managing change across regions and maintaining high standards in assessment methodology and artifacts

Collaboration and partnership orientation - you view other PS teams, account teams, and EMEA counterparts as partners in customer success, not competitors

Coaching and mentoring capability - you develop your team's expertise through delegation, feedback, and knowledge sharing rather than directing every decision

Resilience and adaptability in a fast-moving SaaS environment where product capabilities, customer needs, and market conditions evolve rapidly

Salary Range:

$ 200,000-250,000 per year

Position Intro

Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, real-time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.