Professional Services Integration Consultant

Description

We're hiring a Professional Services Integration Consultant to act as the technical and security expert throughout the implementation and integration cycle. You'll work directly with prospects, customers, and internal teams-professional services, product, engineering, and support-to translate product capabilities into solutions that meet customer needs, while helping drive secure, scalable outcomes.

What You'll Do:

Customer Engagements: Serve as the technical and security expert for customers, partners, and internal team members. Lead discussions around the technical aspects of the product capabilities, deliver solutions aligned with customer needs, train users in all aspects of the product, and guide customers through successful integrations and go-lives. This includes a willingness to travel to customer and partner engagements, both domestically and internationally.

Technical Analysis & Documentation: Evaluate customer architecture, integration plans, IT needs, and business use cases. Provide comprehensive technical documentation, solution designs, process best practices, and technical analysis to support the customer.

Collaboration Across Teams: Work closely with internal stakeholders such as product, engineering, R&D, DevOps, professional services, and support teams to resolve technical challenges and deliver optimal solutions to customers.

Act as an SME for API Integration: Provide subject-matter expertise on API system integrations, address technical aspects, and help customers navigate complex IT systems. Lead Security sessions: complete security questionnaires to ensure compliance with customer requirements.

Lead Technical Presentations: Deliver clear and concise technical presentations from project kickoff through go-live and beyond, helping customers understand and use our products to maximize value.

Requirements

You'll Do It Using:

Strong Technical Acumen: Leverage your knowledge in enterprise software, SaaS solutions, cloud technologies, and complex IT systems to drive technical efforts and customer success.

Creative Problem Solving: Apply your curiosity and creativity to analyze customer needs and find innovative solutions that align with market requirements and technologies.

Collaboration and Communication: Utilize your excellent communication skills to engage with customers and internal teams, presenting technical information in a clear, customer-centric manner.

Adaptability and Flexibility: Remain adaptable to the ever-changing landscape of technology and customer needs, helping the business evolve with the market.

Industry Expertise: Familiarity with the InsurTech/FinTech sector will be key, helping you understand the specific needs of the industry and apply them in your role

Experience with AI and agentic AI tools: Using your ability to leverage their rapid evolution to solve real world problems, enhance day-to-day tasks and deliver business outcomes

You’ll excel by:

Focusing on the art of the possible

Communicating with honesty, candor, and respect

Collaborating seamlessly with colleagues across the company

Being resourceful, creative, and inquisitive

Acting with empathy

You’ll love it because:

This is an incredibly impactful role in the organization.

You will have the opportunity to work in a successful, fast-moving, mission-driven company.

You will have growth opportunities.

You will collaborate with other professional and enthusiastic team members.

Earnix has competitive benefits with an all-for-one mentality.

Position Intro

Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, real-time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.