Carrier Solutions Representative
ESSENTIAL DUTIES
Build and foster relationships with carriers within their assigned localities.
Work as a team to book freight 24+ hours out.
Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
Use the established network to offer loads via PNN (Private Notification Network) and Waterfalls.
Clear, consistent, and professional carrier communication is always a top priority.
Recruit qualified carriers to work with EASE Logistics.
Build and maintain relationships with new and existing carriers to effectively support our customers.
Hold carriers accountable for established KPI’s.
Use carrier scorecards to manage and monitor carrier performance.
Communicate market conditions that may impact capacity, cost, and service.
Negotiate and manage contracts, terms, and renewals with carriers.
Collaborate with carriers and internal teams on continual improvement initiatives.
Aid in the development of carrier relationships.
Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.
Multitask and provide customer service to carriers and customers alike.
Assist in inbound/outbound phone calls and emails.
Other duties as assigned.
POSITION TYPE & EXPECTED HOURS OF WORK
This position is full-time. Employees typically work Monday-Friday, 8:00 am - 5:00 pm (with an hour lunch), 40+ hours per week, as business demands.
QUALIFICATIONS:
Education
High School Diploma or GED required.
A bachelor's degree is preferred.
Experience
A minimum of 3 years of related experience (Bachelor’s degree), or
A minimum of 5 years of related experience (Associate’s degree), or
In lieu of a degree, a minimum of 6 years related experience required.
Transportation industry experience is a plus.
Additional related training and certifications will be weighted on a case-by-case basis.
Knowledge, Skills, & Abilities
Energetic, relentless, and thriving in hunting for opportunities
Excellent communicator with a great phone presence
Constructive problem solver
Growth mindset
Has an entrepreneurial spirit
Is ambitious and resilient
Someone who is teachable/coachable
Empathy
Relationship Oriented
Strong Oral and Written Communicator
Flexible in work hours and adaptable to changing workload.
Proficient in Microsoft Office Suite
Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.