Customer Service Representative
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 3, 2026. Eastern Propane & Oil scores B on the Alion truth index.
Customer Service Representative
Rochester, NH - Full Time
About our energy
Family owned and operated for more than 90 years, Eastern is afull-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.
Why choose Eastern?
- Extensive benefits including 100% paid insurance options
- Matched 401(k) options
- Employee & family fuel discounts for your home
- State of the art Training Center
- 3.5 Weeks paid time off + 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Shortened summer hours- full pay, shorter days
- Wellness reimbursement (gym, exercise classes, and more)
- Tuition reimbursement
- Additional voluntary benefits
- Pet insurance
About this opportunity
This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.
What your role will look like
- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
- Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
- Use Eastern’s application software system accurately and successfully.
- Answer customer concerns by phone, email, and chat.
- Other duties as assigned
What you’ll bring to this role
- Education: High school diploma or equivalent.
- Experience: 2 years of telephone call center experience a plus.
- Intermediate proficiency in MS Office preferred.
- Effective written and verbal communication skills.
- Ability to be highly organized, detail oriented, and perform work with superior accuracy.
Apply now to heat up your career at Eastern!