Procurement and Order Management Specialist

Responsibilities Include but are not limited to the following:

• Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.
• Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.
• Review and respond efficiently and accurately to incoming requests via email and phone, fielding any hurdles, and escalating when needed.
• Understand our vendors’ product lines and be able to identify and resolve product-related issues and answer questions at a high level.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.
• Review, prioritize, and process incoming customer purchase orders in our ERP system, being mindful of customer and vendor requirements and instructions.
• Make order revisions as needed, including part number, pricing, and quantity changes.
• Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.
• Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.
• Generate price quotes for customers.
• Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.

Basic Role Requirements

• Bachelor's degree required
• 1-2 years' experience in a procurement or operations role with an excellent record of customer conflict resolution
• Strong critical thinking and analytical skills, with the ability to assess ambiguous situations, weigh trade-offs, and reach sound conclusions independently
• Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines in a fast-paced environment
• Ability to assess customer's needs, diagnose root causes of complex issues, and deliver appropriate solutions
• Excellent verbal and written communication skills with a strong attention to detail
• Advanced computer skills in Microsoft Office, especially Excel

Benefit Offerings

• Health, dental and vision insurance
• 401k and company match
• Paid holidays, vacation, sick days, and parental leave
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms
• Safe, clean & friendly work environment