RACOM | Network Operations Center Manager

Responsibilities Include but are not limited to

• Team management: Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.
• Process optimization: Production and maintenance of standards, procedures, and guidelines across customers and internal teams focused on standardization of processes across customers, improved correspondence with stakeholders, and increased core competency of NOC team
• Customer Support: Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.
• Report Generation: Prepare routine reports on incident tracking, outages, and maintenance activities to inform management and clients.
• Collaboration: Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers’ communication systems.

Qualifications

• Education and Experience: Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience. High school diploma or equivalent required.
• Soft Skills: Excellent communication abilities, both verbal and written. Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.
• Tools: Proficient in Microsoft Office Suite.

Preferred Qualifications

• Tool: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.
• Technical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems:
• Radio Equipment Operation: Understanding the functionality and operation of handheld portable radios, mobile radios, base stations, and repeaters.
• System Infrastructure: Comprehension of the components that constitute LMR systems, including networks that connect base stations, towers, and repeaters.
• Frequency and Spectrum Management: Knowledge of VHF and UHF frequency bands and their applications in LMR systems.
• Troubleshooting Techniques: Ability to diagnose and address common and frequent issues within LMR communication systems.

Availability

• Standard working hours are 8:00 AM to 5:00 PM, Monday through Friday. However, candidates must be willing to cover additional shifts, including nights, weekends, and holidays, to ensure 24/7 network support, especially in cases where other operators are unavailable.

Benefits We Can Offer You:

• Health, dental and vision insurance
• 401k and company match
• Annual performance review and associated bonus
• Paid holidays, vacation and sick days, and parental leave
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms and safety equipment