Appliance Delivery Driver

Work setup: Field-based

Schedule: 13 hours per day, 3 days/week (potentially including Saturday)

General Summary:

The Appliance Delivery Driver is responsible for operating a 20-26 foot truck and providing white glove delivery and installation of home appliances. Working in two-person teams, the driver ensures timely and professional service, including safe loading/unloading, basic appliance installation, haul-away of old units, and maintaining a high standard of customer satisfaction. This is a key customer-facing role that involves navigating stairs, maneuvering heavy items, using safety equipment and handheld devices, and maintaining accurate documentation. The ideal candidate is safety-conscious, service-oriented, and committed to delivering a seamless, damage-free experience to every customer.

Primary Duties and Responsibilities:

• Operate a 20-26 foot truck in accordance with traffic laws and company policies.
• Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations.
• Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation.
• Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal.
• Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality.
• Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals.
• Remove doors or doorways as needed to complete safe and damage-free entry.
• Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance.
• Immediately report equipment or app issues to supervisors.
• Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage.
• Maintain the cleanliness of the truck and report maintenance issues as needed.
• Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances.
• Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents.
• Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims.
• Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation.
• Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores.
• Collaborate with teammates to complete 18-20 deliveries per day and support up to 15% additional volume during peak times.
• Maintain a professional appearance and behaviour in line with company standards.
• Perform other duties and special projects as assigned.

Qualifications & Skills:

• Valid Class 3 driver’s license with a clean driving record (driver’s abstract required).
• 5+ years of experience operating 20-26 foot trucks.
• 1+ years of appliance delivery and basic installation experience in a high-volume setting.
• Familiarity with white glove delivery standards and basic appliance installation tasks.
• Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools.
• Able to work effectively with a delivery partner and follow instructions.
• Comfortable using handheld devices and delivery management systems.
• Knowledge of safety protocols, SOPs, and hazardous material handling.
• Must be fluent in English and French (written and spoken).
• High school diploma required.
• Strong communication, customer service, and interpersonal skills.
• Calm under pressure, flexible with schedule changes, and responsive to feedback
• Professional demeanor, high standards, integrity, and a results-driven mindset.

Working Conditions:

• Field-based role with repetitive heavy lifting, stairs, and exposure to varied customer environments.
• Shifts are typically 13 hours per day, 3 days per week (including potential Saturdays). Shift times may change based on operational needs, with adequate notice provided.