Customer Success Manager

This is a remote position.

Note: This is for candidates who are based in the Philippines

Looking for a Female candidate

We need a Customer Success Manager who can guide attendees every step of the way-before, during, and after our events. Your role will be to ensure every attendee gets the most out of their experience, from selecting the right event package to maximizing their post-event access to content.

Requirements

What you’ll do:

• Pre-event prep: Assist attendees in choosing the right event packages, ensuring they know what to expect and how to best engage with our content.
• Real-time support: Be on-hand during events (virtually or in-person) to answer questions, provide technical help, and ensure a smooth attendee experience.
• Post-event engagement: Follow up with attendees to guide them on accessing event recordings, materials, and additional resources. Collect feedback and help them continue to grow through our platform.
• Customer education: Make sure attendees are equipped with the tools to succeed beyond the event-whether it’s ongoing learning or actionable insights they can implement.

What we’re looking for:

• Event-savvy support expert: You’ve got 2+ years of experience helping customers or attendees navigate the logistics of events and packages.
• Confident communicator: You know how to engage with clients at every stage, from initial interest to post-event follow-up.
• Detail-oriented multitasker: Handling multiple attendees’ needs, event logistics, and follow-ups is a breeze for you.
• Tech-forward problem-solver: Comfortable with CRMs, event platforms, and digital resources to ensure a seamless experience for attendees.